Head of GES Service Standards & Experience
KI-Beschreibung
As the Head of GES Service Standards & Experience, you will shape the future of service strategy by enhancing client engagement and ensuring service excellence. This role involves defining contact strategies, establishing metrics, and driving improvements through customer insights.
Anforderungen
5 Jahre- •10+ years in Shared Services, GBS, or Service Management
- •8-10 years managing medium to high-complexity projects
- •At least 5 years working in diverse international teams