Global Head of Customer Support - B2B SaaS
KI-Beschreibung
In this role, you will lead a dynamic customer support team, focusing on operational excellence and customer satisfaction. Your day-to-day responsibilities will involve driving key performance metrics, resolving critical issues, and collaborating with various departments to enhance the customer experience.
Anforderungen
10 Jahre- •10+ years of experience in customer support or service delivery roles
- •Proven track record of defining and executing support strategy at scale
- •Hands-on expertise with modern support tools, including CRM
/ ticketing systems