TOTAL Feuerschutz GmbH
Projektkoordinator(m/w/x)
Vollzeit
Keine Angabe
Ladenburg
HE
Heidelberg Instruments Mikrotechnik GmbH1 Monat
Service Coordinator(m/w/x)
Vollzeit
AI/ML Job
Keine Angabe
69123 Heidelberg, Mittelgewannweg 27
Nejo KI-Zusammenfassung
In this role, you will manage service requests, perform diagnostics, and ensure timely ticket processing. You will also create documentation, support training, and help improve service processes while collaborating with various teams and stakeholders.
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Anforderungen
- •Focus on high customer satisfaction and fast response times
- •Adherence to deadlines and reliability in tasks and reports
- •Efficient escalation and knowledge management
- •Increased efficiency through structured workflows
- •Knowledge and skills in MS Office, Teams, SharePoint, Confluence, Salesforce
- •Knowledge of Oxaion ERP system or SAP S/4HANA
- •Familiarity with remote diagnostic tools and service software
Keine Angabe
Deine Aufgaben
- •Accept, classify, and prioritize incoming service requests
- •Perform remote diagnostics in software and system environments
- •Document all service cases in the CRM/ticket system
- •Coordinate necessary escalations according to the escalation process
- •Track open tickets and ensure timely processing
- •Monitor contractually agreed services and derive corrective measures for deviations
- •Create and maintain knowledge base entries
- •Support root cause analyses and lessons learned
- •Standardize and continuously improve service processes
- •Create and maintain technical documents, reports, and presentations
- •Develop and ensure quality of standardized templates for service communication
- •Act as an interface between office manager, service engineers, customers, suppliers, and internal departments
- •Organize and conduct service meetings and internal training sessions
- •Maintain and control service and customer data in ERP/CRM systems
- •Create KPI evaluations and reports for management reviews
- •Track customer feedback and complaints
- •Participate in process documentation and quality assurance for ISO 9001 compliance
- •Prepare relevant documents for internal and external audits
- •Provide technical training and support for new employees in case management
- •Collaborate on the integration of new technologies
Tools & Technologien
MS OfficeTeamsSharePointConfluenceSalesforceOxaion ERP systemSAP S/4HANARemote diagnostic toolsService software
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Heidelberg Instruments Mikrotechnik GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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