CACI
End User Support Technician(m/w/x)
Vollzeit
Senior
ab 142.200 / Jahr
Stuttgart
CA
CACI, INC.-FEDERAL8 Tage
Senior IT Support & Service Desk Administrator (Tier 1/2)(m/w/x)
Vollzeit
Senior
ab 142.200 / Jahr
Stuttgart
Nejo KI-Zusammenfassung
In this role, you will provide essential Tier 1 and Tier 2 support for various IT systems, troubleshoot technical issues, and ensure compliance with ITIL processes. Your day-to-day responsibilities will involve maintaining user accounts, applying updates, and communicating effectively with users and teams.
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Anforderungen
- •CompTIA Security+ (CE) certification
- •Microsoft certifications (e.g., MCSA, MD-100/101/102)
- •Active Secret security clearance
- •BA/BS + 3 years recent specialized experience or AA/AS + 5 years recent specialized experience or major certification + 7 years recent specialized experience or 11 years of recent specialized experience
- •Ability to obtain TESA status
- •ITIL v3 Foundation or CompTIA A+/Network+ certification
- •Automation using Microsoft PowerShell, VBScript, or batch files
- •Understanding of Department of Defense Military standards
- •Seasoned technical individual contributor
- •Project/process management experience
- •Coaching and reviewing work of lower-level professionals
- •Ability to influence system design and solutions
Bachelor-Abschluss
ODER
Abgeschlossene Berufsausbildung
Berufserfahrung
3–11 Jahre
Deine Aufgaben
- •Provide Tier 1 and Tier 2 support for desktop systems, laptops, peripherals, VoIP devices, and end-user applications
- •Diagnose, troubleshoot, and resolve hardware, software, operating system, and network connectivity issues
- •Administer user accounts and access controls using Active Directory and related identity management tools
- •Perform incident intake, triage, documentation, escalation, and resolution using approved service desk tools
- •Ensure incidents, requests, and changes comply with ITIL processes and SLAs
- •Apply operating system updates, security patches, and baseline software configurations
- •Support enterprise infrastructure components including servers, storage, and network-connected devices
- •Maintain accurate system, configuration, and asset documentation
- •Communicate clearly with users, management, and technical teams regarding issue status and resolution
- •Participate in shift work, including nights, weekends, and 24x7 operational coverage as required
Tools & Technologien
Microsoft PowerShellVBScriptCompTIA A+CompTIA Network+ITIL v3
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Workation & Sabbatical
- •Flexible time off
Weiterbildungsangebote
- •Robust learning resources
- •Continuing education
Gesundheits- & Fitnessangebote
- •Comprehensive healthcare
- •Wellness benefits
Attraktive Vergütung
- •Financial benefits
Betriebliche Altersvorsorge
- •Retirement support
Familienfreundlichkeit
- •Family support
Mehr Urlaubstage
- •Time off benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens CACI, INC.-FEDERAL erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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