Utimaco IS GmbH
Customer Success Engineer (Support Engineer)(m/w/x)
Vollzeit
Senior
Keine Angabe
Aachen, Düsseldorf, Neu-Isenburg
(N
(NEU) NeWeb GmbH3 Monate
Senior Field Application Engineer (FAE) – Telecom & Connectivity Solutions(m/w/x)
Vollzeit
Senior
AI/ML Job
Keine Angabe
Frankfurt am Main
Nejo KI-Zusammenfassung
In this role, you will engage in a variety of tasks, including leading testing activities, providing technical support, and delivering training sessions. Your insights will shape product development as you collaborate with teams to ensure customer needs are met.
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Anforderungen
- •Bachelor’s degree in engineering
- •Minimum 5 years of experience in technical FAE roles or technical account management
- •Deep knowledge of Open-source platforms (e.g., RDK-B, OpenWRT, Prpl) – Advantageous
- •Knowledge of IoT protocols: ZigBee, Thread, Matter – Advantageous
- •Deep technical expertise in WiFi and connectivity solutions
- •Excellent verbal and written communication skills
- •Strong attention to detail and ability to troubleshoot complex issues
- •Effective collaborator across multicultural, interdisciplinary teams
- •Strong project management, organizational skills and leadership
Bachelor-Abschluss
ODER
Master-Abschluss
Berufserfahrung
5 Jahre
Deine Aufgaben
- •Lead testing activities and lab setup
- •Conduct internal testing and field validation
- •Perform debugging and test case planning
- •Ensure conformance and certification
- •Conduct field trials and troubleshooting
- •Act as the technical point of contact
- •Provide pre-sales and post-sales technical support
- •Deliver training sessions and product demonstrations
- •Offer ongoing technical guidance to customers
- •Translate customer requirements into technical solutions
- •Interpret technical needs based on real-world use cases
- •Influence customer technical teams to adopt solutions
- •Provide insights into product and business development
- •Collaborate with engineering, QA, and software development teams
- •Share field insights to inform engineering decisions
- •Support development with programming in C/C++, Python, and JavaScript
- •Customize codebases for customer-specific requirements
- •Document test results and certification outcomes
- •Present technical updates to stakeholders
- •Contribute to RFIs and RFPs as needed
Tools & Technologien
WiFi standardsOpen-source platforms (e.g., RDK-B, OpenWRT, Prpl)IoT protocols: ZigBee, Thread, Matter
Sprachen
Deutsch – fließend
Englisch – verhandlungssicher
Chinesisch – ist ein Plus
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens (NEU) NeWeb GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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