comstruct
Senior Customer Success Manager(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
München
LI
LinkedIn24 Tage
Senior Customer Success Manager(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
München, Berlin
Nejo KI-Zusammenfassung
In this role, you will partner with Account Directors to ensure clients in the DACH region successfully implement LinkedIn's Sales Solutions. Your day-to-day responsibilities will include acting as a trusted advisor, delivering strategic reviews, and developing success plans to maximize customer engagement and ROI.
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Anforderungen
- •5+ years in Customer Success, Account Management, or Management Consultancy
- •Fluency in German and English
- •Strong knowledge of the Customer Success Industry
- •Ability to understand customer business objectives and challenges
- •Establish and grow trusted relationships with stakeholders and clients
- •Experience presenting to large audiences
- •Experience implementing change management best practices
- •Experience driving large scale global deployments
- •Excellent organizational, project management, consulting, and time management skills
- •Experience analyzing data, trends, and client information
- •Proficient in Dynamics & Microsoft Office (Outlook, Excel, Word, PowerPoint)
- •Relationship Building
- •Stakeholder Management
- •Account Management
- •Project and/or Change Management
Keine Angabe
Berufserfahrung
5 Jahre
Deine Aufgaben
- •Partner with Account Directors to educate clients on implementing successful modern selling programs
- •Act as a trusted advisor to key customer stakeholders to drive product adoption
- •Deliver Strategic Value Reviews to executive sponsors, demonstrating measurable business impact
- •Develop and execute customer success plans to align LinkedIn Sales Solutions with customer objectives
- •Conduct Success Reviews to assess customer adoption health and recommend actionable next steps
- •Encourage clients to utilize LinkedIn resources to increase proficiency with Sales Navigator
- •Track customer activity and create custom plans for accounts at risk to mitigate churn
- •Identify risks and deliver coaching to improve utilization for low usage clients
- •Monitor customer engagement and health metrics to develop strategies for increased usage
- •Document all communication with users and accounts accurately and timely via system tools
- •Use data to derive insights that drive greater client engagement
- •Maintain a deep understanding of LinkedIn products to drive customer engagement effectively
Tools & Technologien
DynamicsMicrosoft Office
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens LinkedIn erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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