EcoG
Director of Customer Success(m/w/x)
Vollzeit
Senior
Keine Angabe
München
MA
Maltego3 Tage
Director of Customer Success(m/w/x)
Vollzeit
Senior
Keine Angabe
München, Paul-Heyse-Str. 29
Nejo KI-Zusammenfassung
In this role, you will lead a multidisciplinary team to enhance customer success by driving engagement, ensuring technical support excellence, and delivering tailored solutions. Your focus will be on creating a unified strategy that fosters long-term value and satisfaction for clients.
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Anforderungen
- •10+ years of leadership experience in Customer Success, Technical Support, or Professional Services in B2B SaaS
- •Proven track record of scaling post-sale operations through process design, automation, and cross-functional collaboration
- •Experience leading technically oriented teams
- •Strong operational management experience with data-driven decision-making and KPI ownership
- •Exceptional communication, change management, and stakeholder alignment skills at executive level
- •Demonstrated ability to translate strategic goals into operational execution
- •Expertise in customer segmentation and lifecycle design
- •Background in intelligence, cybersecurity, or data analytics environments
- •Experience leading or transforming support and success operations through digital engagement and automation tools
- •Familiarity with partner enablement and integration ecosystems
- •Proficiency with customer success and support technology stacks
- •History of transforming support or success organizations through digital engagement, automation, or AI tooling
- •Understanding of integration ecosystems and professional services delivery models
Keine Angabe
Berufserfahrung
10–15 Jahre
Deine Aufgaben
- •Define and execute a global Customer Success strategy
- •Design a scalable post-sale operating model for growth
- •Standardize processes, KPIs, and tools across teams
- •Leverage data and automation to enhance efficiency
- •Drive sustained customer engagement and outcomes post-onboarding
- •Oversee high-value customer relationships and executive alignment
- •Implement data-driven playbooks and health scoring
- •Partner with Account Management to forecast renewals and risks
- •Lead the Technical Support function for consistent service
- •Implement metrics and improvement programs for service quality
- •Develop self-service and knowledge management capabilities
- •Ensure collaboration with Product and Engineering for resolutions
- •Oversee Custom Engineering for tailored implementations
- •Establish frameworks for project scoping and delivery
- •Develop standardized templates and integration playbooks
- •Serve as the Voice of the Customer for insights and recommendations
- •Collaborate with Account Management for seamless handoffs
- •Influence strategy through analysis of adoption trends
Tools & Technologien
CRMCS platformsticketinganalyticsAI toolsknowledge management
Sprachen
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Maltego erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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