comstruct
Senior Customer Success Manager(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
München
KL
Klaviyo4 Tage
Senior Customer Success Manager(m/w/x)
Vollzeit
Senior
AI/ML Job
ab 102.000 / Jahr
München
Nejo KI-Zusammenfassung
In this role, you will be at the forefront of customer success, guiding Mid-Market and Enterprise clients through tailored success plans while driving revenue growth. Your day-to-day responsibilities will include proactive performance reviews, strategic planning, and fostering strong relationships to enhance customer engagement.
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Anforderungen
- •Strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions
- •4+ years of experience with Mid-market / Enterprise accounts
- •Excitement to learn new AI tools and workflows
- •Experienced marketer with background in campaign management, CRM, digital marketing, data, or analytics
- •Familiarity with Marketing Automation technologies
- •Proven track record of advising customers or executing marketing strategies
- •Customer success or account management experience
- •Experience explaining software usage to end users
- •Track record of creative problem-solving
- •Comfortable discussing and supporting commercial conversations
- •Thrives in a collaborative environment
- •Excellent organizational and project management skills
- •Excellent communication skills via phone, video conference, and email
- •Curiosity and eagerness to learn
- •Adaptability to change and comfort in fast-paced environments
- •Experience with G-Suite, Gainsight, Salesforce, or similar tools
- •Fluency in German and English to business proficiency
Keine Angabe
Berufserfahrung
4 Jahre
Deine Aufgaben
- •Transform workflows by integrating AI
- •Establish trust as a customer advisor for Mid-Market and Enterprise Businesses
- •Drive Net Revenue Retention by reducing churn risk
- •Identify opportunities for customer expansion and upgrades
- •Devise customized success plans based on customer goals
- •Hold customers accountable for driving action
- •Develop strategies to increase revenue through email, SMS, and digital channels
- •Proactively review customer performance and address open issues
- •Ensure consistent messaging and appropriate escalation
- •Keep customers informed about product releases and new features
- •Share customer feedback with Product and Engineering teams
- •Foster a collaborative and inclusive team environment
Tools & Technologien
G-SuiteGainsightSalesforceMarketing Automation technologies
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Deine Vorteile
Boni & Prämien
- •Participation in annual cash bonus plan
- •Variable compensation for sales roles
Attraktive Vergütung
- •Equity
Sonstige Zulagen
- •Sign-on payments
- •Welfare benefits
Gesundheits- & Fitnessangebote
- •Comprehensive health benefits
Sonstige Vorteile
- •Wellbeing benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Klaviyo erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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