ServiceNow
Senior Customer Success Manager(m/w/x)
Vollzeit
Senior
Keine Angabe
München
ON
OneTrust1 Monat
Senior Customer Success Manager(m/w/x)
Vollzeit
Senior
AI/ML Job
Keine Angabe
München
Nejo KI-Zusammenfassung
As a Senior Customer Success Manager, you will build strong relationships with key customers, guiding them through their journey with OneTrust. Your focus will be on ensuring customer satisfaction, driving product adoption, and identifying growth opportunities to maximize their investment.
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Anforderungen
- •BA/BS in a relevant subject
- •Around 5 years in a client-facing role within CSM, professional services, or technical consulting
- •Effective customer-facing communication skills
- •Track record of successful engagement across corporate functions
- •Management of Enterprise, Strategic customers
- •Ability to build relationships with key customer stakeholders at all levels
- •Strong entrepreneurial skills in a complex and rapidly evolving environment
- •Experience implementing SaaS solutions with enthusiasm for technology
- •Experience using SFDC, Gainsight and other CS Technology applications
- •Ambitious and initiative-taking in a high-growth company
- •Willingness to travel (Estimated 10%)
Bachelor-Abschluss
Berufserfahrung
5 Jahre
Deine Aufgaben
- •Establish relationships with customer stakeholders
- •Act as the primary contact for customers
- •Collaborate with teams to provide product expertise
- •Accelerate customer solutions with best practice guidance
- •Deliver proactive communication and manage escalations
- •Align customer roadmaps with product roadmaps
- •Advocate for customer needs with internal teams
- •Understand customer industries and Trust management strategies
- •Deliver business reviews to executive teams
- •Utilize adoption metrics to share best practices
- •Manage account portfolio to balance retention and growth
- •Identify training and expansion opportunities
- •Communicate ROI to ensure maximum value from investments
Tools & Technologien
SFDCGainsight
Sprachen
Deutsch – fließend
Deine Vorteile
Gesundheits- & Fitnessangebote
- •Comprehensive healthcare coverage
Workation & Sabbatical
- •Flexible PTO
Attraktive Vergütung
- •Equity RSUs
Boni & Prämien
- •Annual performance bonus opportunities
Betriebliche Altersvorsorge
- •Retirement account support
Großzügige Elternzeit
- •14+ weeks of paid parental leave
Karriere- und Weiterentwicklung
- •Career development opportunities
Weiterbildungsangebote
- •Company-paid privacy certification exam fees
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens OneTrust erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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