IN
Intuitive
22 Tage

Digital Technical Support Engineer(m/w/x)

Vollzeit
Senior
Keine Angabe
Aubonne

As a Digital Technical Support Engineer, you will be the go-to expert for troubleshooting and supporting complex network systems in a clinical environment. This role involves collaborating with various teams, ensuring system reliability, and providing top-notch technical support to customers.

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Anforderungen

  • •Bachelor’s degree in computer science, Engineering, or related discipline, or 5+ years equivalent experience
  • •Windows Operating System and server administration experience
  • •Experience in hardware/software installation and configuration
  • •Proven ability to support SQL databases, LDAP configurations
  • •Knowledge of network operations, configuration and troubleshooting TCP/IP, HTTPS, Router skills, VLANs, VPN technology, Firewall skills and NAT/PAT address translation
  • •Strong experience in core IT technologies, including network systems, operating systems, databases, access controls, and IT operations
  • •In-depth knowledge of core IT technologies and processes
  • •Advanced knowledge of network troubleshooting tools and techniques
  • •Proven customer facing skills with the ability to discuss technical information
  • •Must read, write and speak Italian and English
  • •Ability to work independently, troubleshoot and prioritize day-to-day activities
Bachelor-Abschluss

Berufserfahrung

5 Jahre

Deine Aufgaben

  • •Provide end-to-end monitoring and troubleshooting for network systems
  • •Install, configure, and maintain digital solutions for clinical video management
  • •Integrate systems with Electronic Medical Records (EMR), PACS, HL7, and DICOM
  • •Collaborate with clinical and IT teams to resolve technical issues
  • •Ensure uptime and reliability meet service agreement levels
  • •Read and inspect customer system installation reports for support readiness
  • •Perform remote system upgrades and maintenance inspections
  • •Troubleshoot medical software, hardware, and network connectivity issues
  • •Act as a liaison between customers and internal teams
  • •Participate in conference calls with executives and technical teams
  • •Communicate product security and compliance features through presentations
  • •Maintain up-to-date documentation, including Field Activity Reports and RMAs
  • •Provide feedback to improve processes and operational efficiency
  • •Review and advise on system configurations and technical specifications
  • •Perform remote server installations and network configurations
  • •Guide on LDAP configuration and SQL system administration
  • •Maintain accurate configurations of installed systems
  • •Mitigate network security threats and vulnerabilities
  • •Support engineering development with off-hour verification testing
  • •Provide technical training to service operations and developers
  • •Support tradeshows and business-related events as needed
  • •Deliver Tier 1 & 2 support for EU customers and internal teams
  • •Complete customer requests for information
  • •Ensure compliance with cyber and data regulations for medical devices
  • •Collaborate with Product Support and Engineering to enhance product usability
  • •Utilize business systems to document complaints and resolutions
  • •Execute ad-hoc projects as assigned
  • •Drive key initiatives to support corporate goals
  • •Communicate product architecture and security features to customers
  • •Work within a Global Support Team across various time zones
  • •Conduct pre-site verifications for remote connections
  • •Perform maintenance inspections to ensure system performance
  • •Complete administrative duties, including expense reports and RMAs

Tools & Technologien

SQLWindows Operating SystemAzure DP-900AZ-900MCSECCNACWNACWSPCompTIA Network+CompTIA Security+

Sprachen

Italienisch – fließend

Englisch – fließend

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Intuitive erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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