Customer Service Support Officer with Italian and French(m/w/x)

In this role, you will ensure customer satisfaction by managing service incident reports and coordinating with technicians. Your day-to-day responsibilities will involve providing exceptional support to French-speaking customers, with additional assistance in Italian.

Anforderungen

• •Excellent written and spoken communication skills in French
• •Good understanding of Italian
• •Good understanding of German or English
• •Solid commercial background and hands-on experience in customer service
• •Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP
• •Independent, structured, and customer-oriented approach
• •High level of flexibility, commitment, and hands-on mentality
• •Conscientious, responsible, and team-oriented working style