Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Berlin, Hamburg
N8
n8n1 Monat
Customer Success Manager - High Touch(m/w/x)
Vollzeit
Remote
Berufserfahren
AI/ML Job
Keine Angabe
Berlin
Nejo KI-Zusammenfassung
As a Customer Success Manager at n8n, you will focus on building strong relationships with strategic customers, ensuring smooth onboarding and maximizing their use of the platform. This role involves addressing challenges, driving expansion opportunities, and collaborating with various teams to enhance the overall customer experience.
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Anforderungen
- •Customer Success experience managing a book of business
- •Curiosity and intelligence in understanding customer motivations
- •Technical ability to build workflows in n8n or similar tools
- •Commercial acumen in driving upsells and cross-sells
- •Strong soft skills in building customer relationships
- •Experience in process design for CS tooling and automations
- •Technical background with technical stakeholders
- •Enterprise experience working with large customers in SaaS
- •Growth mindset with adaptability and coachability
Keine Angabe
Berufserfahrung
ca. 1 – 4 Jahre
Deine Aufgaben
- •Own a book of business for strategic customers
- •Ensure successful onboarding and effective adoption of n8n
- •Conduct kick-off calls, QBRs, and renewals with professionalism
- •Proactively address challenges and manage escalations
- •Maintain strong communication with customers
- •Build and optimize playbooks and workflows for customer engagement
- •Design processes and programs to enhance customer success delivery
- •Share insights and best practices to improve team performance
- •Identify upsell and cross-sell opportunities for expansion and renewal
- •Collaborate with Account Executives on account plans for customer growth
- •Contribute to maintaining enterprise NRR of approximately 120%
- •Partner with Support, Solutions Engineering, and Product to resolve customer issues
- •Provide structured feedback to product teams for roadmap priorities
- •Lead or contribute to cross-functional projects to enhance customer experience
Tools & Technologien
n8n
Sprachen
Englisch – fließend
Deine Vorteile
Attraktive Vergütung
- •Competitive compensation
- •Equity ownership
Mehr Urlaubstage
- •30 days of vacation
Gesundheits- & Fitnessangebote
- •Comprehensive medical plans
Betriebliche Altersvorsorge
- •401(k) retirement plan
Sonstige Vorteile
- •Disability insurance
- •Life and AD&D coverage
Weiterbildungsangebote
- •€1K annual learning budget
Flexibles Arbeiten
- •Remote work
Sonstige Zulagen
- •$100 monthly for projects
- •Unlimited AI budget
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens n8n erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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