Neo Temp GmbH
Customer Service Representative(m/w/x)
Vollzeit
Berufserfahren
ab 44.500 / Jahr
Berlin
VE
Vention1 Monat
Customer Experience Specialist EMEA(m/w/x)
Vollzeit
Junior
Keine Angabe
10178 Berlin, Karl-Marx-Allee 3
Nejo KI-Zusammenfassung
As a Customer Experience Specialist, you will be at the forefront of supporting customers by resolving issues, guiding new users, and proactively engaging with clients. This role involves collaborating with cross-functional teams to enhance the customer journey and ensure successful service delivery.
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Anforderungen
- •1–3 years of experience in customer support, customer success, technical support, or a similar role
- •Fluency in German and English (another European language is a plus)
- •Strong communication and interpersonal skills
- •Structured, fast learner with a high level of service orientation
- •Experience with ticketing systems (Zendesk preferred) or SaaS tools
- •Interest in automation, technology, or digital platforms
Keine Angabe
Berufserfahrung
1–3 Jahre
Deine Aufgaben
- •Resolve Zendesk tickets for shipping issues, returns, defects, and delivery status
- •Address invoicing and shipping questions
- •Provide general platform guidance and account support
- •Triage technical platform or automation issues and escalate as needed
- •Maintain clear and accurate documentation, ticket classification, and tagging
- •Execute standard Professional Services, including assembly bundle scheduling and documentation
- •Conduct basic onboarding check-ins for hardware received and first-time guidance
- •Verify small-scale or single-product materials
- •Guide new users through platform activation and initial steps in MAP
- •Engage proactively with unconnected, inactive, or low-usage customers via playbooks, email, and phone
- •Follow up with service bundle customers to ensure progress and successful activation
- •Identify friction points, patterns, and opportunities for improvement in the customer journey
- •Tag tickets consistently for reporting, root-cause classification, and product feedback
- •Contribute to internal documentation, known-issue libraries, and SOP improvements
- •Collaborate with Delivery, Product, and Engineering teams to share insights and drive platform enhancements
Tools & Technologien
Zendesk
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Deine Vorteile
Attraktive Vergütung
- •Attractive salary package
Flexibles Arbeiten
- •Flexible working hours
Gemeinnützige Ausrichtung
- •One week for volunteer work
Startup-Atmosphäre
- •Dynamic work environment
Weiterbildungsangebote
- •Opportunities for further training
- •Quarterly management training
Team Events & Ausflüge
- •Social events
- •Quarterly Speaker Series
Mentoring & Coaching
- •In-house coaching program
Sonstige Zulagen
- •Book allocation program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Vention erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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