Moss
Customer Service Specialist - German / English(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Berlin
BR
Brevo2 Monate
Customer Experience Representative - German Speaker(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Berlin
Nejo KI-Zusammenfassung
In this role, you will be the voice for German-speaking clients, guiding them through technical challenges while ensuring their satisfaction. Your daily responsibilities will involve building relationships, collaborating with teams, and continuously enhancing your technical skills to support clients effectively.
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Anforderungen
- •Fluency in German
- •Advanced proficiency in English
- •2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
- •Strong ability to understand and manage customer needs
- •Excellent presentation, written, and oral communication skills
- •Aptitude to explain and understand technical topics
- •Ability to resolve issues and collaborate with departments
- •Autonomy, curiosity, and investigation skills
- •Knowledge of technical troubleshooting and APIs
- •Ability to speak other languages
- •Curiosity and growth mindset
Keine Angabe
Berufserfahrung
2 Jahre
Deine Aufgaben
- •Provide exceptional support to clients
- •Build strong, lasting relationships with clients
- •Anticipate and respond to client needs
- •Help resolve client issues and exceed expectations
- •Guide clients through technical topics like HTML, APIs, and plug-in integrations
- •Collaborate with Customer Success, Product, and Tech teams
- •Identify opportunities for process improvement
- •Support client retention and satisfaction
- •Assist clients with platform-related issues
- •Translate technical issues into clear steps for clients and teams
- •Escalate complex issues to appropriate teams with full context
- •Participate in troubleshooting with technical teams
- •Apply knowledge of HTML, APIs, and email configurations
- •Monitor key KPIs like CSAT and first response time
- •Continuously develop technical knowledge of the platform
- •Build expertise in email marketing best practices
- •Understand DNS record management and email-friendly HTML
Sprachen
Deutsch – fließend
Englisch – verhandlungssicher
Deine Vorteile
Flexibles Arbeiten
- •2 days of remote work
Snacks & Getränke
- •Free fruits, drinks, and snacks
Gratis oder Vergünstigte Mahlzeiten
- •Pizza Wednesdays
- •Monthly breakfasts
Sonstige Zulagen
- •125 Euro monthly budget for expenses
Gesundheits- & Fitnessangebote
- •Fully paid Urban Sports Club M Membership
Öffi Tickets
- •Subsidized BVG ticket for public transportation
Ergonomischer Arbeitsplatz
- •Budget for home workspace
Weiterbildungsangebote
- •Language learning with Babbel app
Mehr Urlaubstage
- •30 days of vacation
Workation & Sabbatical
- •Work from Abroad policy
Sonstige Vorteile
- •Relocation package
- •Visa sponsorship for international talents
Großzügige Elternzeit
- •1 month of fully paid parental leave
Betriebliche Altersvorsorge
- •Company pension plan subsidized by Brevo
Team Events & Ausflüge
- •Inter-office trips
- •Regular team events
Fokus auf Nachhaltigkeit
- •Active social, green, and LGBTQIA+ committees
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Brevo erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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