Head of Customer Service & Order Management – Service is Sales | ...
KI-Beschreibung
In this role, you will elevate the customer experience in B2B and B2C commerce by ensuring efficient order processing and delivering exceptional service across all channels. You will lead a dedicated team, develop automated processes, and drive strategies that enhance customer satisfaction and retention.
Anforderungen
3 Jahre- •At least 3 years of professional experience in customer service, sales or
/ and order management - •Technical and digital understanding (ERP, CRM, ticketing systems, MS Office)
- •Experience with SAP or similar ERP systems is an advantage