Head of Customer Service & Order Management – Service is Sales | Retention & Reputation Champion(m/w/x)

Management

Vollzeit

Keine Angabe

Hürth

Nejo KI-Zusammenfassung

In this role, you will elevate the customer experience in B2B and B2C commerce by ensuring efficient order processing and delivering exceptional service across all channels. You will lead a dedicated team, develop automated processes, and drive strategies that enhance customer satisfaction and retention.

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Anforderungen

•Completed commercial training (e.g., wholesale & foreign trade, industrial, or e-commerce background)
•At least 3 years of professional experience in customer service, sales or/and order management
•Initial leadership experience
•Technical and digital understanding (ERP, CRM, ticketing systems, MS Office)
•Experience with SAP or similar ERP systems is an advantage
•Analytical thinking and strong process competence
•Excellent communication and conflict resolution skills
•Hands-on mentality and enthusiasm for growth

Abgeschlossene Berufsausbildung

Berufserfahrung

3 Jahre

Deine Aufgaben

•Ensure efficient order processing in the B2B/B2C environment
•Deliver an inspiring customer service experience across all channels
•Coordinate closely with Logistics and Purchasing for optimal product availability
•Act as a liaison between Sales, Marketing, Logistics, and Accounting
•Manage complaint and export handling, including customs documentation
•Develop digital and automated service processes to enhance efficiency
•Build a measurable Service Excellence strategy focused on retention and reputation
•Analyze and optimize process chains for B2B/B2C interfaces
•Initiate improvements in collaboration between Customer Service, Sales, and Outbound
•Lead and develop the Customer Service team, including trainees
•Coach and motivate the team with the motto 'Service is Sales'
•Conduct feedback sessions to foster individual competencies

Tools & Technologien

ERPCRMMS OfficeSAP

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Mehr Urlaubstage

•Up to 30 vacation days

Flexibles Arbeiten

•Flexible working hours

Parkplatz & Pendelvorteile

•Company parking with charging stations

Moderne Technikausstattung

•Modern equipment for performance

Betriebliche Altersvorsorge

•Asset-building benefits
•Company pension plan

Mentoring & Coaching

•Professional and personal development on the job

Team Events & Ausflüge

•Company events
•Monthly team breakfast

Gesundheits- & Fitnessangebote

•Urban Sports Club membership

Mitarbeiterrabatte

•Corporate benefits with discounts
•Employee discount on products

Sonstige Vorteile

•Welcome package for new employees

Boni & Prämien

•Referral bonus for new team members

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens IronMaxx Nutrition erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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