Senior Manager Customer Support
KI-Beschreibung
In this role, you will shape the global customer service framework by designing processes and standards while ensuring a balance between global consistency and local flexibility. Your focus will be on enhancing customer experiences through training, collaboration, and continuous improvement.
Anforderungen
8–10 Jahre- •8–10 years of leadership experience in global or multi-market customer service
- •Proven success in designing and optimising customer support models
- •Experienced in using automation and digital tools to improve service outcomes