KI-Beschreibung

In this role, you will be the key liaison with the BPO, ensuring they have the tools and training needed to support customers effectively. Your day-to-day responsibilities will involve developing training materials, maintaining knowledge bases, and fostering continuous improvement in Service Desk processes.

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  Completed commercial or technical education or equivalent qualification
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  Good knowledge of MS Office applications
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  Very good command of English

KI-Beschreibung

You facilitate communication between BPO and business departments, ensuring performance meets standards while addressing technical issues and implementing process improvements.

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  Minimum of 5 years experience in Service Desk
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  Strong knowledge of CRM/
  ERP systems
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  Technical education or equivalent qualification

Deine Vorteile

KI-Beschreibung

You provide comprehensive support for BD Rowa systems, focusing on customer training, troubleshooting, and relationship building to improve workflow efficiency and system performance.

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  Completed professional training as technician
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  Experience in field service
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  Good knowledge of PLC and CAN-bus systems

KI-Beschreibung

You collaborate with marketing teams to improve materials and manage CRM data, while also organizing events and supporting social media initiatives to drive campaign success.

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  Currently enrolled in a university program
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  High level of inquisitiveness
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  Outstanding organizational skills