Head of Workforce Management
KI-Beschreibung
In this role, you will shape the global Workforce Management strategy for customer service, balancing strategic vision with hands-on execution. Your day-to-day responsibilities will involve optimizing staffing, enhancing productivity, and leading a high-performing team to drive operational excellence.
Anforderungen
10 Jahre- •10+ years of progressive WFM experience
- •5+ years in leadership
- •Deep expertise in forecasting, scheduling, capacity planning, and real-time management