Head of Workforce Management
KI-Beschreibung
In this role, you will shape the global Workforce Management strategy while balancing hands-on execution. Your day-to-day responsibilities will involve optimizing staffing and service levels, leading a talented team, and leveraging data to drive operational excellence.
Anforderungen
10 Jahre- •10+ years of progressive WFM experience
- •Deep expertise in forecasting, scheduling, capacity planning, and real-time management
- •Advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel