Tier 3 Technical Support Engineer(m/w/x)

Vollzeit

Berufserfahren

Keine Angabe

Eningen unter Achalm

Nejo KI-Zusammenfassung

In this role, you will provide advanced technical support for customers using the Transport and ONE LabPro products. Your day-to-day responsibilities will involve troubleshooting complex issues, collaborating with various teams, and contributing to product improvements and training initiatives.

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Anforderungen

•Strong understanding of networking principles
•Cisco Certified Network Associate (CCNA) or equivalent
•Desire to develop understanding of ONE LabPro and Transport products
•Proactive approach to troubleshooting and resolving technical issues
•Ability to explain complex technical concepts
•Degree in electrical engineering, computer science, or equivalent work experience
•Fluent English language skills
•Experience as an Application Engineer in high-speed Ethernet networking
•Experience with Physical layer testing of high-speed Ethernet
•German language skills

Bachelor-Abschluss

Berufserfahrung

ca. 1 – 4 Jahre

Deine Aufgaben

•Provide expert-level Tier 3 troubleshooting for complex customer issues
•Collaborate with R&D, product management, and T1/T2 support to resolve customer issues
•Maintain expertise on ONE LabPro and transport products and their applications
•Communicate professionally and empathetically with customers via various channels
•Participate in testing and validating new software releases
•Engage in product improvement discussions based on customer feedback
•Assist in creating training materials, user guides, and technical documentation
•Conduct internal training sessions for colleagues and new team members
•Contribute to internal and customer knowledge bases
•Manage the lab for Tier 3 troubleshooting and customer access

Sprachen

Englisch – fließend

Deutsch – Grundkenntnisse

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens VIAVI Solutions GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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