BE
Becton, Dickinson and Company
16 Stunden

Systems Analyst(m/w/x)

Vollzeit
Senior
Keine Angabe
Wien, Heidelberg

In this role, you will support GCS systems by providing first-level assistance, managing system issues, and collaborating with teams to enhance processes. Your day-to-day responsibilities will include gathering requirements, training super-users, and driving improvements to ensure optimal performance.

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Anforderungen

  • •Engineering degree or similar relevant qualification
  • •5 years in similar roles in Healthcare industry
  • •Experience in IT systems implementation
  • •Experience in business process support
  • •Experience in working in a multi-cultural environment and matrix organisation
  • •Hands on approach - understanding the Service operations
  • •Ability to prioritize issues based on business impact
  • •Pro-active; high-performing and results orientated
  • •Strong customer orientation and problem-solving skills
  • •Collaborative style, establishing strong relationships within the GCS International team
  • •Ability to manage change and deal with associated challenging behaviours
  • •Flexible attitude and ability to handle changing priorities
  • •Experience with Salesforce.com, SAP, Microsoft Power BI
  • •Good skills in MS Office applications
  • •Excellent range of communication skills. Fluent in English, both oral and written
Bachelor-Abschluss
ODER
Abgeschlossene Berufsausbildung

Berufserfahrung

5 Jahre

Deine Aufgaben

  • •Provide first-level support to GCS system super-users
  • •Own the support strategy and manage day-to-day support for MMS
  • •Collaborate with IT and governance teams to resolve system issues
  • •Liaise with governance teams to manage business requests for system improvements
  • •Contribute to reporting development, validation, and deployment using Power BI
  • •Create and update system documentation as needed
  • •Deliver system training through the network of super-users
  • •Lead requirements gathering for new or updated systems
  • •Document business requirements for the system implementation process
  • •Review data trends to ensure business processes meet desired results
  • •Report on process improvements and customer experience metrics
  • •Drive internal collaboration with GCSI stakeholders
  • •Become a recognized subject matter expert for MMS business processes
  • •Develop strong relationships with GCSI super-users and Country Service Leaders
  • •Participate in the end-to-end implementation of new service and ERP systems
  • •Provide leadership in the use of service and ERP systems and business processes
  • •Identify problems in business processes and suggest improvements
  • •Prepare formal reports and presentations for the leadership team

Tools & Technologien

Salesforce.comSAPMicrosoft Power BIMS Office

Sprachen

Englisch – verhandlungssicher

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Becton, Dickinson and Company erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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