Damovo Deutschland GmbH & Co. KG
Service Delivery Manager(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Düsseldorf
GE
GE Healthcare11 Tage
Service Delivery Manager DACH(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Düsseldorf, Peter-Müller-Str. 24-26
Nejo KI-Zusammenfassung
As a Service Delivery Manager for the DACH region, you will lead a team focused on delivering exceptional service while driving process improvements and ensuring compliance. This role involves strategizing, optimizing resources, and enhancing customer experiences across various service delivery initiatives.
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Anforderungen
- •University degree in economics, engineering, or a similar field
- •Several years of progressive business experience and operational or program management within service, technology, or operations
- •Proven ability to lead multicultural and remote teams
- •Strong people leadership: inspire, mentor, and develop talent
- •Skilled in driving collaboration and fostering an inclusive, can-do culture
- •Strong analytical and quantitative skills
- •Proficient in statistical and data management tools
- •Familiarity with Lean and/or Six Sigma methodologies
- •Clear communicator with strong presentation skills
- •Ability to influence at all levels and deliver executive-level presentations
- •Expertise in managing complex, matrixed environments and leading change
- •Skilled in monitoring critical project paths and managing ambiguity
- •Committed to defining quality and setting priorities that enhance customer experience
- •Understanding of GEHC products and services
- •Fluent in German and English
- •Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
- •Knowledge of ISO 13485 and CE Mark requirements
Bachelor-Abschluss
Berufserfahrung
ca. 1 – 4 Jahre
Deine Aufgaben
- •Define and execute the DACH Service Delivery Strategy
- •Lead the service delivery team to ensure excellence in service processes
- •Drive Customer Service Center Processes and Customer Experience initiatives
- •Manage Customer Problem and Complaint Escalation Processes
- •Oversee Quality and Compliance Programs
- •Implement Capacity and Workforce Planning Initiatives
- •Enhance Field Efficiency through improvement programs
- •Manage Service Tool Management Processes
- •Coordinate S-Max deployment with International and VEGA S-Max teams
- •Establish operational processes and infrastructure for digitization
- •Monitor and improve key service performance indicators
- •Ensure compliance with quality and regulatory requirements
- •Drive projects aimed at improving service delivery performance
- •Enhance service delivery productivity
- •Optimize utilization of service resources
- •Develop and align resource, capacity, and capability strategies
Tools & Technologien
LeanSix SigmaISO 13485
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GE Healthcare erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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