Intercom
Senior Voice of Customer Researcher(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Berlin
IN
Intercom19 Tage
Senior Voice of Customer Researcher(m/w/x)
Vollzeit
mit Homeoffice
Senior
Data Science
Keine Angabe
Berlin
Nejo KI-Zusammenfassung
As a Senior Voice of Customer Researcher, you will lead the charge in understanding customer insights, drive the research program, and collaborate with teams to influence strategy. This role involves crafting compelling narratives and refining processes to ensure actionable insights are delivered effectively.
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Anforderungen
- •2–4+ years experience in user research, product research, competitive intelligence, or related analytical insight role
- •Experience running end-to-end research or analysis projects
- •Fluency in qualitative and quantitative methods
- •Ability to extract meaning from imperfect datasets
- •Experience influencing roadmap, sales strategy, or organizational prioritization through research
- •Ability to frame ambiguous problems and challenge assumptions
- •Comfort leading debate and driving energy into unresolved issues
- •Strong narrative and synthesis skills
- •Experience partnering with cross-functional teams
- •Skilled at presenting insights and facilitating conversations
- •Passion for understanding buyer decision-making
- •Bias toward impact, not artifacts
- •Curiosity, creativity, and comfort with evolving processes
- •Genuine love for building great products and customer experiences
Keine Angabe
Berufserfahrung
2–4 Jahre
Deine Aufgaben
- •Own and drive the Voice of Customer research program
- •Lead the monthly Voice of Customer insights generation process from theme surfacing to final narrative delivery
- •Investigate product-market fit signals to identify strengths and weaknesses
- •Evaluate go-to-market effectiveness, including sales process and competitive posture
- •Identify buyer patterns and readiness profiles to guide targeting and enablement
- •Refine the monthly insights production process for speed and rigor
- •Use mixed-methods approaches to uncover customer friction and motivations
- •Work creatively with imperfect data sources to generate clarity
- •Prioritize critical information over less important details
- •Shape the monthly process by engaging the right stakeholders
- •Collaborate with teams to develop sharper questions and actionable outcomes
- •Work closely with various teams to contextualize signals and validate findings
- •Empower partners with a holistic understanding of buyer behavior
- •Influence roadmap decisions with evidence-based insights
- •Craft compelling narratives that outline themes and recommendations
- •Facilitate share-outs with Sales, Product, CS, and leadership
- •Use storytelling and structured reasoning to ensure insights are understood
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Attraktive Vergütung
- •Regular compensation reviews
Gratis oder Vergünstigte Mahlzeiten
- •Lunch provided
Snacks & Getränke
- •Fully stocked kitchen
Betriebliche Altersvorsorge
- •Pension scheme & match up to 4%
Sonstige Vorteile
- •Life assurance
Gesundheits- & Fitnessangebote
- •Comprehensive health insurance
- •Comprehensive dental insurance
Mehr Urlaubstage
- •Flexible paid time off policy
Großzügige Elternzeit
- •Paid maternity leave
- •6 weeks paternity leave
Firmenfahrrad
- •Cycle-to-Work Scheme
Parkplatz & Pendelvorteile
- •Secure bike storage
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Intercom erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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