Intercom
Senior Voice of Customer Researcher(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Berlin
IN
Intercom19 Tage
Senior Voice of Customer Researcher(m/w/x)
Vollzeit
mit Homeoffice
Senior
AI/ML Job
Data Science
Keine Angabe
Berlin
Nejo KI-Zusammenfassung
As a Senior Voice of Customer Researcher, you will lead the charge in understanding customer insights, evaluating product-market fit, and shaping strategic decisions. This role involves collaborating with various teams to generate actionable insights that drive business success.
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Anforderungen
- •Research and analytical expertise
- •2–4+ years experience in user research, product research, competitive intelligence, or a related analytical insight role
- •Experience running end-to-end research or analysis projects
- •Fluency in qualitative and quantitative methods
- •Ability to extract meaning from imperfect datasets
- •Strategic influence and problem-solving
- •Experience influencing roadmap, sales strategy, or organizational prioritization through research
- •Ability to frame ambiguous problems and challenge assumptions
- •Comfort leading debate and driving energy into unresolved issues
- •Communication and cross-functional collaboration
- •Strong narrative and synthesis skills
- •Experience partnering with cross-functional teams
- •Skilled at presenting insights and facilitating conversations
- •Mindset and craft
- •Passion for understanding buyer decisions
- •Bias toward impact, not artifacts
- •Curiosity, creativity, and comfort with evolving processes
- •Love for building great products and customer experiences
Keine Angabe
Berufserfahrung
2–4 Jahre
Deine Aufgaben
- •Own and drive the Voice of Customer research program
- •Lead the monthly Voice of Customer insights generation process from start to finish
- •Investigate product-market fit signals and identify product gaps
- •Evaluate go-to-market effectiveness, including sales process and competitive posture
- •Identify buyer patterns and readiness profiles to guide targeting
- •Experiment with processes and methodologies for insights generation
- •Refine monthly insights production, balancing speed and rigor
- •Use mixed-methods approaches to uncover customer motivations and behaviors
- •Work creatively with imperfect data sources to clarify insights
- •Prioritize critical information over less important details
- •Shape the monthly process by engaging the right stakeholders
- •Collaborate with teams to develop sharper questions and actionable outcomes
- •Serve as a strategic partner across various teams at Intercom
- •Contextualize signals and validate findings with stakeholders
- •Influence roadmap decisions with evidence-based insights
- •Craft compelling narratives that outline themes and recommendations
- •Facilitate share-outs to align Sales, Product, and leadership teams
- •Use storytelling and structured reasoning to communicate insights effectively
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Mehr Urlaubstage
- •Generous paid time off
Team Events & Ausflüge
- •Fun events for Intercomrades, friends, and family
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Intercom erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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