Senior Solution Customer Success Manager - Supply Chain Management(m/w/x)

Vollzeit

mit Homeoffice

Senior

Keine Angabe

Walldorf

Nejo KI-Zusammenfassung

In this role, you will guide Supply Chain customers through their journey, focusing on building strong relationships and maximizing the value of the partnership. Your day-to-day responsibilities will include managing renewals, identifying upsell opportunities, and implementing customer satisfaction initiatives.

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Anforderungen

•Bachelor's or master's degree; MBA or related post-Bachelor qualification
•Multiple years' experience in Sales, Pre-Sales, Services or Solution/Product Management
•Several years of overall Supply Chain Management experience
•Deep demonstrated program and project management experience
•Senior-level or operational experience managing complex customer engagements
•Excellent Customer Engagement experience, incl. territory plan development
•Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
•Fluent German and English language skills

Bachelor-Abschluss

Berufserfahrung

ca. 4 – 6 Jahre

Deine Aufgaben

•Define go-to-market and engagement strategies for your customer base
•Manage the renewal cycle with a focus on churn mitigation
•Ensure visibility to renewal data in collaboration with the CSM Manager and CRC
•Manage upsell opportunities and set realistic stretch targets
•Establish an adoption plan to enhance customer satisfaction
•Increase solution consumption to drive ACV growth
•Engage as a trusted advisor to build strong relationships with customer stakeholders
•Conduct business reviews and quarterly business reviews with management
•Identify critical customer accounts and ensure proper oversight
•Utilize escalation channels to senior management as needed
•Coordinate with Product Marketing for audience engagement sessions
•Set stretch targets for customer references and support CSMs in identifying target references
•Collaborate with peers in other Solution Areas for optimal coverage strategies

Sprachen

Deutsch – verhandlungssicher

Englisch – verhandlungssicher

Deine Vorteile

Weiterbildungsangebote

•Constant learning
•Skill growth

Sonstige Vorteile

•Great benefits

Flexibles Arbeiten

•Flexible working models

Gesundheits- & Fitnessangebote

•Focus on health and well-being

Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens SAP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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