SAP
Solution Customer Success Manager for the Finance and Spend Management Solutions(m/w/x)
Vollzeit
mit Homeoffice
Keine Angabe
Walldorf
SA
SAP19 Tage
Senior Solution Customer Success Manager - Supply Chain Management(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
69190 Walldorf
Nejo KI-Zusammenfassung
In this role, you will guide Supply Chain customers through their journey, focusing on building strong relationships and maximizing the value of the partnership. Your day-to-day responsibilities will include managing renewals, identifying upsell opportunities, and implementing customer satisfaction initiatives.
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Anforderungen
- •Bachelor's or master's degree; MBA or related post-Bachelor qualification
- •Multiple years' experience in Sales, Pre-Sales, Services or Solution/Product Management
- •Several years of overall Supply Chain Management experience
- •Deep demonstrated program and project management experience
- •Senior-level or operational experience managing complex customer engagements
- •Excellent Customer Engagement experience, incl. territory plan development
- •Very good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing
- •Fluent German and English language skills
Bachelor-Abschluss
Berufserfahrung
ca. 4 – 6 Jahre
Deine Aufgaben
- •Define go-to-market and engagement strategies for your customer base
- •Manage the renewal cycle with a focus on churn mitigation
- •Ensure visibility to renewal data in collaboration with the CSM Manager and CRC
- •Manage upsell opportunities and set realistic stretch targets
- •Establish an adoption plan to enhance customer satisfaction
- •Increase solution consumption to drive ACV growth
- •Engage as a trusted advisor to build strong relationships with customer stakeholders
- •Conduct business reviews and quarterly business reviews with management
- •Identify critical customer accounts and ensure proper oversight
- •Utilize escalation channels to senior management as needed
- •Coordinate with Product Marketing for audience engagement sessions
- •Set stretch targets for customer references and support CSMs in identifying target references
- •Collaborate with peers in other Solution Areas for optimal coverage strategies
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Deine Vorteile
Weiterbildungsangebote
- •Constant learning
- •Skill growth
Sonstige Vorteile
- •Great benefits
Flexibles Arbeiten
- •Flexible working models
Gesundheits- & Fitnessangebote
- •Focus on health and well-being
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