Readdle
Senior Customer Success Manager(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Berlin
DO
Doinstruct14 Tage
Senior Customer Success Manager(m/w/x)
Vollzeit
Senior
Keine Angabe
Berlin
Nejo KI-Zusammenfassung
As a Senior Customer Success Manager, you will take charge of a portfolio of corporate clients, guiding them through onboarding and ensuring they achieve their goals. This role involves building strong relationships, driving adoption, and identifying opportunities for renewal and expansion, all while collaborating with various teams to enhance the customer experience.
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Anforderungen
- •4–8 years of experience in Customer Success, Account Management, or SaaS Consulting
- •Familiarity with growth-stage SaaS environments (Series A–C)
- •Comfort with sales collaboration
- •Outcome-oriented mindset
- •Confidence in value storytelling and adoption metrics
- •Strong project and stakeholder management skills
- •Collaborative mindset across Sales, Marketing, Product, and Support
- •Calm, structured communication skills
- •Ability to thrive in fast-paced, ambiguous settings
- •Fluency in German
Keine Angabe
Berufserfahrung
4–8 Jahre
Deine Aufgaben
- •Manage a portfolio of corporate and large customers
- •Guide customers from onboarding to adoption, renewal, and expansion
- •Ensure clear outcomes and strong adoption for your accounts
- •Lead Proof of Concepts (PoCs) for complex corporate customers
- •Develop structured Success Plans aligned with customer goals
- •Drive success through adoption and usage analytics
- •Engage in strategic expansion conversations
- •Collaborate with Account Executives on sales and post-sale strategies
- •Work cross-functionally with Product, Support, and Marketing teams
- •Incorporate customer feedback into product development
- •Improve onboarding and lifecycle playbooks for large customers
- •Build relationships with mid-sized and enterprise accounts
- •Independently manage customer relationships post-onboarding
- •Identify renewal and expansion opportunities within your portfolio
- •Demonstrate proactive portfolio management for strong NRR
- •Contribute to customer success playbooks and initiatives
Sprachen
Deutsch – verhandlungssicher
Deine Vorteile
Attraktive Vergütung
- •Competitive compensation
Boni & Prämien
- •NRR-based bonus
- •POC conversion incentives
Lockere Unternehmenskultur
- •Positive working atmosphere
- •Communication at eye level
Sonstige Vorteile
- •Maximum transparency
- •Diversity and inclusion
Weiterbildungsangebote
- •Support for personal and professional development
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Doinstruct erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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