Rail-Flow GmbH
Customer Success Manager(m/w/x)
Vollzeit
Remote
Berufserfahren
Keine Angabe
Frankfurt am Main, Hamburg
LE
LE008 PROS Germany GmbH2 Monate
Senior Customer Success Manager(m/w/x)
Vollzeit
mit Homeoffice
Senior
AI/ML Job
Data Science
Keine Angabe
Frankfurt am Main
Nejo KI-Zusammenfassung
As a Senior Customer Success Manager, you will cultivate strategic relationships with enterprise clients, guiding them to maximize the value of PROS solutions while driving account growth and ensuring customer satisfaction through proactive support and collaboration.
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Anforderungen
- •Proven leadership experience in Customer Success, Professional Services, or Sales (minimum 5-7 years)
- •Strong business acumen and strategic thinking
- •Exceptional executive presence and communication skills
- •Bachelor’s degree in business, computer science, engineering, math, or revenue management; MBA preferred
- •Results-driven and highly organized
- •Strong problem-solving and negotiation skills
- •Proactive and self-sufficient
- •Process-oriented and committed to continuous improvement
- •Willingness to travel up to 50% (domestic and international)
- •Fluency in English and German
- •Experience using AI tools to enhance efficiency and creativity
- •Curiosity and openness to new technologies
- •Growth mindset and experimentation with AI capabilities
- •Solid understanding of core AI concepts and applications
- •Skilled in prompt engineering for AI outputs
- •Understanding of agentic AI and workflow automation
- •Ownership
- •Innovation
- •Care
- •Clear communication and comprehension of business terminology
Bachelor-Abschluss
ODER
Master-Abschluss
Berufserfahrung
5–7 Jahre
Deine Aufgaben
- •Own and drive strategic relationships with enterprise accounts
- •Develop and execute strategic success plans
- •Lead high-impact Executive Business Reviews with C-level stakeholders
- •Advocate for customers and manage escalations internally
- •Monitor product adoption to maximize customer value
- •Identify upsell and cross-sell opportunities for account expansion
- •Establish relationships with executive sponsors as a strategic partner
- •Educate customers on best practices and self-service tools
- •Maintain a deep understanding of PROS products and services
- •Oversee contract renewals, invoicing, and accounts receivable
- •Collaborate with internal teams to enhance customer satisfaction
Tools & Technologien
AI tools
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens LE008 PROS Germany GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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