HA
Hager Group
2 Monate

Project Business Quality Senior Manager(m/w/x)

Vollzeit
Senior
Keine Angabe
66440 Blieskastel

In this strategic leadership role, you will oversee quality performance throughout the project lifecycle, ensuring compliance and operational excellence while driving continuous improvement and customer satisfaction.

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Anforderungen

  • University degree in Engineering, Quality Management, or related field
  • At least 10 years of experience in strategic and international quality roles
  • Strong expertise in certification processes, risk management, and quality standards
  • Proven experience in COPQ management, customer complaints, and field quality support
  • Familiarity with quality tools and methods like Six Sigma, FMEA, 8D, and statistical problem solving
  • Demonstrated ability to lead cross-functional and international teams
  • High level of customer orientation, resilience, and professionalism in handling escalations
  • Excellent communication, analytical, and stakeholder management skills
  • Hands-on mentality with strategic foresight to drive quality as a business enabler
Bachelor-Abschluss

Berufserfahrung

10 Jahre

Deine Aufgaben

  • Develop a high-performing functional organization aligned with project business needs
  • Act as a strategic partner to engineering, operations, and product management
  • Define and implement quality assurance processes across the project lifecycle
  • Ensure compliance with regulatory, customer, and certification requirements
  • Lead certification and risk management activities
  • Oversee technical documentation and align quality standards with project tenders
  • Manage the Customer Complaint and Resolution Process (CCRP)
  • Ensure timely resolution and root cause analysis of customer complaints
  • Monitor and reduce the Cost of Poor Quality (COPQ)
  • Manage warranty topics and develop guidelines for quality cost avoidance
  • Define and monitor quality standards for installation and commissioning
  • Drive root cause analysis and continuous improvement projects
  • Share best practices across local and global teams
  • Drive feedback loops with customers and partners for improvement opportunities
  • Lead partner quality audits and onboarding processes
  • Develop structured certification and qualification processes
  • Create and maintain dashboards to track key quality indicators
  • Leverage data analytics to identify trends and support decision-making

Tools & Technologien

Six SigmaFMEA8D

Sprachen

Englischverhandlungssicher

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