Axon
Solutions Engineer, Professional Services DACH(m/w/x)
Vollzeit
Keine Angabe
Frankfurt am Main
AX
Axon3 Monate
Professional Services Manager, DACH(m/w/x)
Management
Vollzeit
Keine Angabe
Frankfurt am Main
Nejo KI-Zusammenfassung
You manage client engagements from pre-sale to deployment, ensuring the successful implementation of Axon products while providing training and support. Your role involves collaborating with teams to effectively meet customer needs.
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Anforderungen
- •Bachelor degree in IT/Business or relevant experience
- •German speaker, other European languages is a plus
- •Advanced understanding of IT/Networking concepts
- •Experience in SaaS and hardware/software company
- •Strong ability to troubleshoot technical problems
- •Familiarity with hardware and software installation
- •Experience consulting to meet customer needs
- •Practice providing demonstrations and training
- •Experience managing varied implementation projects
- •Proven ability to manage customer relationships
- •Adaptable to product or process changes
- •Ability to multitask with various duties
- •Ability to communicate cross-functionally
- •Strong work ethic and proactive attitude
- •Proficiency in Microsoft Office Suite and Salesforce
- •Cisco Network and Microsoft Azure certifications preferable
- •Willingness to obtain Drone Pilot Certifications
- •Experience supporting law enforcement clients
Bachelor-Abschluss
ODER
Master-Abschluss
Berufserfahrung
3 Jahre
Deine Aufgaben
- •Engage with clients to implement Trial and Evaluation programs.
- •Collaborate on RFP/RFI responses internally.
- •Liaise with clients post-sale for project documentation.
- •Coordinate with internal functions and external vendors.
- •Travel to customer sites for deployment consultations.
- •Install, configure, and troubleshoot Axon products.
- •Test hardware and software solutions remotely or on-site.
- •Provide technical training and demonstrations to customers.
- •Customize and localize training materials for clients.
- •Act as the main contact during deployment and hyper-care.
- •Validate product updates for a successful customer experience.
- •Monitor release notes for new product updates.
- •Ensure compliance with local laws and data protection regulations.
- •Advocate for industry best practices during implementation.
- •Submit software bugs and feature requests to product teams.
- •Self-manage tasks while escalating issues when necessary.
- •Communicate professionally with various internal teams.
- •Collaborate with peers and channel partners for knowledge sharing.
- •Keep teams updated on customer requirements and project status.
- •Develop a smooth product deployment experience for customers.
Tools & Technologien
Microsoft ServerMicrosoft SQL ServerMicrosoft Active DirectoryMicrosoft AzureAPIsTCP/IPDHCPDNSSSHFirewallsMicrosoft Office SuiteSalesforceMicrosoft SharePointMicrosoft Dynamics 365ZoomTeamsJIRACisco NetworkCradlepoint CPCNA/CPCNP
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Axon erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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