Benchling
Solution Consultant - R&D(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Berlin, Zürich
BE
Benchling18 Stunden
Professional Services Lead - EMEA(m/w/x)
Vollzeit
mit Homeoffice
Senior
Keine Angabe
Zürich
Nejo KI-Zusammenfassung
As the Professional Services Lead for EMEA, you will guide a team of Implementation Managers to deliver exceptional implementations while collaborating with cross-functional partners. Your role involves understanding customer needs, driving project success, and enhancing team performance to meet scientific and business goals.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •MS or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or related field
- •At least 4 years of experience in a lab or R&D setting, ideally in antibody discovery, strain engineering, or process development
- •2+ years in a lead or people manager role with demonstrated success building and developing high-performing teams
- •Software implementation experience, preferably with a SaaS software company
- •Strong communication skills to connect with a range of stakeholders
- •Self-starter with the ability to thrive in a startup environment
- •Curiosity, creativity, and tenacity in collaboration
- •Ability to travel up to 25% based on customer and project needs
- •Based in or willing to relocate to Zurich, Switzerland
- •Experience implementing SaaS software in GXP-regulated environments
Master-Abschluss
ODER
Doktor / Ph.D.
Berufserfahrung
4 Jahre
Deine Aufgaben
- •Lead and develop a team of Implementation Managers across EMEA
- •Foster a culture of excellence, collaboration, and continuous learning
- •Partner with the Customer Experience Leader EMEA to define PS strategy
- •Optimize implementation processes and scale the team effectively
- •Provide hands-on guidance during complex implementations
- •Serve as an escalation point for technical challenges or critical customer situations
- •Drive accountability for successful project delivery across the team
- •Ensure implementations are completed on time, on budget, and with high quality
- •Build strong relationships with cross-functional partners in Sales, Customer Success, Product, and Engineering
- •Understand EMEA customer needs and scientific workflows
- •Translate insights into actionable recommendations for product improvements and PS best practices
- •Represent Benchling's scientific and technical credibility with customers
- •Track team performance metrics and identify improvement opportunities
- •Implement changes to increase implementation velocity and customer satisfaction
- •Contribute to global PS initiatives and share EMEA learnings
Tools & Technologien
SaaS softwareGXP-regulated environments
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Flexibles Arbeiten
- •Flexible hybrid work arrangement
- •Remote perks including travel to hubs
Familienfreundlichkeit
- •Fertility healthcare and family-forming benefits
Großzügige Elternzeit
- •Four months of fully paid parental leave
Sonstige Zulagen
- •Home office stipend
- •Wellness stipend
Mentale Gesundheitsförderung
- •Mental health benefits
Weiterbildungsangebote
- •Learning and development reimbursement
Sonstige Vorteile
- •Public holidays
Mehr Urlaubstage
- •Company-wide Summer & Winter holiday shutdown
Workation & Sabbatical
- •Sabbaticals for 5-year and 10-year anniversaries
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Benchling erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Ähnliche Jobs direkt in deine Inbox?
Noch nicht perfekt?