Genesys
Product Support Associate(m/w/x)
Vollzeit
Junior
Keine Angabe
Zürich
GE
Genesys10 Tage
Product Support Manager(m/w/x)
Vollzeit
Senior
AI/ML Job
Keine Angabe
Zürich
Nejo KI-Zusammenfassung
You will lead the Swiss support team, balancing daily operations and performance coaching to ensure customers and partners receive a world-class technical experience.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Residency in Switzerland
- •BS/MS/BA or equivalent degree
- •Good communication and interpersonal skills
- •Ability to interact with customers
- •8 years of industry experience
- •3 years customer-facing management experience
- •Ability to maintain Genesys relationships
- •Strong leadership and team management
- •5 years Supervisor or Manager experience
- •Strong operational and planning skills
- •Procedural, systems and process knowledge
- •Effective decision-making skills
- •Ability to define and delegate metrics
- •Performance metrics management and reporting
- •Focus on continuous process improvement
- •Accountability for self and department
- •Demonstrated Emotional Intelligence (EQ) skills
- •Effective audience-specific communication design
- •Ability to motivate employees
- •Relationship building across organization levels
- •Maneuvering through complex organizational dynamics
- •Effective and efficient conflict handling
- •Honesty, integrity, and authenticity
- •Objective and solution-driven communication
- •Self-awareness and openness to feedback
- •Ability to build effective teams
- •Willingness to lead and manage
Bachelor-Abschluss
ODER
Master-Abschluss
ODER
Abgeschlossene Berufsausbildung
Berufserfahrung
8 Jahre
Deine Aufgaben
- •Lead and oversee the Switzerland-based Product Support team
- •Manage team assignments and work schedules
- •Ensure efficient work allocation and status tracking
- •Maintain high-level knowledge of the Genesys Cloud Platform
- •Provide escalation support and resolve customer issues
- •Conduct team administration and performance reviews
- •Support hiring and onboarding for new members
- •Manage team performance against key metrics
- •Implement continuous performance processes and standards
- •Collaborate with global leadership to deliver objectives
- •Coordinate technical training and proficiency development
- •Foster team creativity to enhance the customer experience
Tools & Technologien
Genesys
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Sinnstiftende Arbeit
- •Independence to make impact
- •Ownership of work
Sonstige Vorteile
- •Reasonable accommodations
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Genesys erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Ähnliche Jobs direkt in deine Inbox?
Noch nicht perfekt?