HY
Hyundai Motor Europe GmbH
22 Tage

Head of Ownership Experience(m/w/x)

Vollzeit
mit Homeoffice
Senior
Keine Angabe
Offenbach am Main

As the Head of Ownership Experience, you will shape Hyundai Motor Europe's strategy to enhance customer satisfaction by integrating insights, driving operational excellence, and implementing standardized processes across all European markets.

Lass KI die perfekten Jobs für dich finden!

Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.

Anforderungen

  • •8–10 years of experience in Customer Experience (CX), Customer Service (CS), Aftersales, and insights leadership roles
  • •Master’s Degree or equivalent level
  • •Proven ability to translate customer insights into strategic and operational action plans
  • •Strong leadership, collaboration, and communication skills
  • •Hands-on experience with CRM and CX/CS tools
  • •Passion for delivering exceptional customer experiences
  • •Skilled in developing talent and managing performance
  • •Strong interpersonal and social capabilities
  • •Confident in presenting and public speaking
Master-Abschluss

Berufserfahrung

8–10 Jahre

Deine Aufgaben

  • •Establish a unified customer feedback ecosystem
  • •Integrate diverse data streams for a comprehensive customer view
  • •Conduct in-depth concept analysis to identify trends and pain points
  • •Translate insights into recommendations for executive strategy
  • •Design and implement EU standard processes for contact centers
  • •Establish harmonized complaint-handling guidelines
  • •Define and own Net Promoter Score (NPS) targets
  • •Monitor NPS performance and lead improvement initiatives
  • •Act as a central liaison between NSC and corporate headquarters
  • •Align customer insights with operational strategies
  • •Direct strategic enhancements for key CX platforms
  • •Lead testing of new modules for CX systems
  • •Champion knowledge-sharing initiatives and training programs
  • •Oversee onboarding of new markets for market autonomy
  • •Create and distribute monthly HCX reports for executive leadership
  • •Integrate market initiatives and performance metrics into reports

Tools & Technologien

CRMCX toolsCS tools

Sprachen

Englisch – verhandlungssicher

Deine Vorteile

Flexibles Arbeiten

  • •Flexible working hours
  • •Hybrid work policy

Attraktive Vergütung

  • •Competitive salary and benefits package

Weiterbildungsangebote

  • •Continued learning and professional development

Firmenwagen

  • •Car sharing and car lease mobility program

Gratis oder Vergünstigte Mahlzeiten

  • •Daily complimentary lunch
  • •Subsidized breakfast snacks

Gesundheits- & Fitnessangebote

  • •Free access to company gym
  • •Opportunities to join company sporting clubs

Lockere Unternehmenskultur

  • •Highly international working environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Hyundai Motor Europe GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Ähnliche Jobs direkt in deine Inbox?