Rothschild & Co
IT Service Management and Workplace Specialist(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
Zürich
SW
Swiss Re2 Monate
Field Services Senior Engineer - VIP Support(m/w/x)
Management
Vollzeit
ab 158.000 / Jahr
Zürich
Nejo KI-Zusammenfassung
In this role, you will be the go-to technical expert for executive users, ensuring they receive top-notch support for their technology needs. Your day-to-day responsibilities will involve troubleshooting issues, managing service requests, and providing seamless support for meetings and travel, all while maintaining the highest standards of professionalism.
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Anforderungen
- •Solid knowledge of networking, Windows and Office environments, end-user devices, and mobile technologies
- •Several years of experience in a technical IT support environment, ideally with exposure to global or multicultural teams
- •Technical background with a degree or equivalent qualification in IT or related field
- •Strong command of English; additional languages are an advantage
- •Proven ability to analyze complex issues, identify solutions, and make informed decisions under time constraints
- •Familiarity with ordering, asset management, and incident/problem management tools
- •Knowledge of audio-visual equipment and meeting room technologies
- •ITIL certification or knowledge of ITIL frameworks
- •Experience with both Windows and Mac operating systems
- •Strong collaboration and interpersonal skills, with the ability to build trust across diverse teams
- •Customer-focused mindset with a commitment to delivering exceptional service
Bachelor-Abschluss
ODER
Abgeschlossene Berufsausbildung
Berufserfahrung
ca. 4 – 6 Jahre
Deine Aufgaben
- •Act as incident and problem analyst
- •Handle tickets from intake to resolution
- •Document all actions in line with service standards
- •Ensure incidents and requests meet defined SLAs and OLAs
- •Proactively escalate potential breaches
- •Manage service requests for hardware and software
- •Validate needs against policy guidelines
- •Coordinate with procurement and asset management
- •Install, configure, and maintain workplace technologies
- •Support laptops, desktops, mobile devices, and peripherals
- •Deliver discrete technical support for VIP users
- •Provide on-site support for meetings and video conferences
- •Coordinate equipment loans for traveling users
- •Participate in release testing and product updates
- •Maintain and contribute to the knowledge base
- •Communicate effectively with IT teams and business users
- •Work closely with IT Service Desk and third-line teams
Tools & Technologien
WindowsMacITIL
Sprachen
Englisch – verhandlungssicher
Deine Vorteile
Boni & Prämien
- •Attractive performance-based annual bonus
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Swiss Re erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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