Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
Keine Angabe
Berlin, Köln
UP
UpSlide2 Monate
Customer Success Manager(m/w/x)
Vollzeit
mit Homeoffice
Berufserfahren
50.000 - 55.000 / Jahr
10178 Berlin, Münzstraße 12
Nejo KI-Zusammenfassung
As a Customer Success Manager, you will focus on ensuring clients are satisfied and effectively using UpSlide's tools. Your role involves training users, building strong relationships, and analyzing client feedback to drive adoption and renewals.
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Anforderungen
- •At least 2 years of experience in B2B customer success or a related field
- •Technical aptitude
- •Strong problem-solving and analytical skills
- •Interest in leveraging data, analytics, and automation to drive ROI
- •Strong team player mindset and ability to work independently
- •Proficiency in Microsoft Office (especially PowerPoint)
- •Excellent written and verbal communication skills in English and German
- •An eye for detail
- •Familiarity with financial and professional services
- •Power BI experience
- •Ability to switch contexts quickly and manage multiple priorities
- •Strong project management skills
Keine Angabe
Berufserfahrung
2 Jahre
Deine Aufgaben
- •Ensure client satisfaction and contract renewals
- •Build and nurture relationships with key stakeholders
- •Train new users on UpSlide features
- •Master client and product knowledge to provide expert advice
- •Establish retention goals and process milestones
- •Deliver engaging training sessions for clients
- •Maintain a detailed understanding of products and services
- •Assist clients with inquiries and suggest suitable products
- •Lead business reviews and introduce new features
- •Organize webinars to train clients on specific features
- •Create training courses and educational materials
- •Promote a fan base and identify brand ambassadors
- •Collaborate with Sales teams on account plans and upsell opportunities
- •Lead workshops to represent client feedback to the Product team
- •Analyze client usage statistics to enhance training and engagement
- •Collect and process customer feedback through surveys
- •Optimize internal processes and enhance customer success initiatives
- •Innovate onboarding tools like webinars and newsletters
- •Organize events to promote UpSlide
- •Work with the team to improve service offerings and scalability
Tools & Technologien
Microsoft OfficePower BI
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Deine Vorteile
Moderne Technikausstattung
- •€500 WFH equipment budget
Weiterbildungsangebote
- •Collaboration with IPH for training
Gesundheits- & Fitnessangebote
- •59€ monthly wellness package
Sonstige Zulagen
- •86€ monthly travel allowance
Großzügige Elternzeit
- •Paid parental leave
Modernes Büro
- •Beautiful common areas
Mehr Urlaubstage
- •30 days plus public holidays
Team Events & Ausflüge
- •Office socials and international events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens UpSlide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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