Mentimeter
Customer Success Manager(m/w/x)
Vollzeit
Keine Angabe
Berlin
KN
KnowBe45 Tage
Customer Success Manager (Tech Touch)(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
Berlin
Nejo KI-Zusammenfassung
As a Customer Success Manager, you will build strong relationships with customers, guiding them through onboarding and ensuring they maximize the value of KnowBe4 products. This role involves monitoring customer health, driving product adoption, and identifying growth opportunities to enhance satisfaction and loyalty.
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Anforderungen
- •Associate’s Degree or equivalent work experience and education
- •Experience with Gmail and Google Docs
- •Experience with MS Office (Word and Excel)
- •Experience with web browsers (Chrome, Internet Explorer, etc.)
- •Experience with Salesforce or other CRM
- •Familiarity with standard concepts, practices and procedures within the IT Security Field
- •Strong verbal and written communications
- •Excellent time management and organization skills
- •Superior customer service skills
- •Strong collaborative and teamwork skills
- •Ability to work with minimal supervision
- •Ability to build rapport with customers via phone, email and video conferencing
- •Fluent in German
Abgeschlossene Berufsausbildung
Berufserfahrung
ca. 1 – 4 Jahre
Deine Aufgaben
- •Forge relationships with new customers
- •Understand customer objectives
- •Develop strategies to achieve customer goals
- •Leverage assessment tools to enhance the customer journey
- •Manage the onboarding process, including account configuration
- •Provide product and best practice training
- •Conduct initial end-user phishing and training campaigns
- •Coordinate with technical support for complex questions
- •Monitor customer usage and health metrics
- •Support ongoing product adoption through engagement
- •Perform periodic business reviews to confirm satisfaction
- •Resolve technical issues and drive product adoption
- •Drive initiatives to improve customer experience
- •Ensure customers realize maximum value from products
- •Assist Renewal Specialist with customer renewals
- •Identify cross-sell opportunities for growth
- •Meet and exceed bookings targets
- •Maintain accurate account administration in CRM
Tools & Technologien
GmailGoogle DocsMS OfficeSalesforceweb browsers
Sprachen
Deutsch – verhandlungssicher
Deine Vorteile
Boni & Prämien
- •Company-wide bonuses based on sales targets
- •Employee referral bonuses
- •Certification completion bonuses
Familienfreundlichkeit
- •Adoption assistance
Sonstige Zulagen
- •Tuition reimbursement
Weiterbildungsangebote
- •Certification reimbursement
Modernes Büro
- •Modern work environment
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens KnowBe4 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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