Verisure
Mitarbeiter im Kundenservice(m/w/x)
Vollzeit
Junior
Keine Angabe
Ratingen, Duisburg, Velbert, Essen, Düsseldorf
BI
Bio-Techne GmbH (Germany)1 Monat
Customer Service Advisor EMEA(m/w/x)
Vollzeit
Junior
Keine Angabe
Düsseldorf
Nejo KI-Zusammenfassung
In this role, you will be the first point of contact for customers, handling inquiries and processing orders across various channels. Your day-to-day responsibilities will involve collaborating with internal teams, managing customer documentation, and ensuring a high-quality service experience.
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Anforderungen
- •Bachelor’s degree or equivalent in Hospitality, Business, Marketing, Life Sciences, or technology-related field
- •Experience in a customer-focused role
- •Fluency in written and spoken English and German
- •Strong IT skills; experience with ERP/CRM platforms; Microsoft D365 or Salesforce
- •Customer-focused mindset and commitment to continuous improvement
- •Strong organizational, administration, and multitasking abilities
- •Excellent communication and interpersonal skills
- •Professional, adaptable, and calm under pressure
- •Passion for learning and advancing a career in customer service
Bachelor-Abschluss
Berufserfahrung
ca. 0 – 1 Jahr
Deine Aufgaben
- •Serve as the first point of contact for sales inquiries via phone, email, and live chat
- •Process sales orders accurately through e-commerce, email, and telephone
- •Raise customer quotations and proformas, and coordinate stock returns as needed
- •Collaborate with Sales, Accounts, Technical Service, and Marketing teams for seamless service
- •Respond to order queries and manage non-technical complaints with practical solutions
- •Monitor backorders and keep customers updated on delivery status
- •Manage new account processes and maintain accurate customer documentation
- •Update the customer database and ensure all information is logged
- •Follow up on orders to provide excellent after-sales service
- •Develop foundational product knowledge to enhance customer interactions
- •Work independently and collaboratively to uphold high customer service standards
- •Support best practices, efficiency, and continuous improvement within the team
Tools & Technologien
Microsoft D365Salesforce
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Deine Vorteile
Attraktive Vergütung
- •Competitive wages
- •Employee stock purchase plan
Sonstige Vorteile
- •Extensive benefits
- •Employee resource groups
Betriebliche Altersvorsorge
- •Retirement programs
Mentoring & Coaching
- •Mentorship
Karriere- und Weiterentwicklung
- •Promotional opportunities
Weiterbildungsangebote
- •Training and development
- •Internship programs
Lockere Unternehmenskultur
- •International and diverse working environment
- •Culture of caring and belonging
Gemeinnützige Ausrichtung
- •Volunteer and charity events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Bio-Techne GmbH (Germany) erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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