Choco
Customer Success Manager(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
Berlin, München
LI
Liberis16 Tage
Customer Operations Executive(m/w/x)
Vollzeit
Berufserfahren
Keine Angabe
München
Nejo KI-Zusammenfassung
In this role, you will be the primary contact for customers, ensuring they receive top-notch service. Your daily responsibilities will involve addressing inquiries, resolving payment issues, and collaborating with teams to enhance the overall customer experience.
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Anforderungen
- •Previous experience or interest in FinTech
- •Fluency in German and English; Czech, Slovak or Polish advantageous
- •Enjoyment of talking to customers
- •Ability to manage high workload and adapt quickly
- •Desire to support additional projects for development
- •Strong analytical skills and comfort with numerical data
- •Self-starter with desire to make an impact
- •Strong ability to multitask and prioritise
- •Active listening skills to address customer needs
Keine Angabe
Berufserfahrung
ca. 1 – 4 Jahre
Deine Aufgaben
- •Serve as the main point of contact for existing customers
- •Respond promptly to customer inquiries via calls, emails, and live chat
- •Gather and share customer feedback with the business
- •Collaborate with departments to enhance the customer journey
- •Identify and resolve customer payment queries
- •Assist customers in their preferred language using bilingual skills
- •Manage customer queries from escalation to resolution
- •Offer alternative solutions to help customers effectively
- •Contribute to the NPS score by preventing and resolving issues
- •Perform administrative tasks for current customers
- •Multitask and prioritize effectively in a fast-paced environment
- •Utilize active listening skills to understand customer needs
- •Use Salesforce CRM, Zendesk, and other software tools
- •Support team members for quick customer resolution
- •Fill in for other teams and colleagues as needed
- •Work collaboratively within a close-knit team
- •Demonstrate values of openness, interest, proactivity, and brightness
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Liberis erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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