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Specialist Software Support French & English(m/w/x)
Supporting DocuWare partners and customers in French and English, analyzing complex virtual and cloud issues. Initial customer/IT support experience required. Mobile work, flexible hours, regular training.
Requirements
- Apprenticeship as IT specialist or IT informatics clerk
- Motivated career changers welcome
- Initial experience in customer/IT support
- Sound knowledge of Windows client/server OS
- Good knowledge of databases (MS-SQL, Oracle, MySQL)
- Good knowledge of Microsoft web servers
- Knowledge of creating SQL queries
- Very good French language skills
- Very good English language skills
- German language skills are a plus
- Service- and customer-oriented appearance
Tasks
- Support DocuWare partners and customers in French and English
- Qualify and analyze complex issues in virtual and cloud-based environments
- Provide individual solutions, often collaborating with team members
- Handle requests using remote tools, email, and phone
- Document processing steps in the central ticket system
- Coordinate with software development and product management
Work Experience
- 2 - 5 years
Education
- Vocational certification
Languages
- French – Business Fluent
- English – Business Fluent
- German – Basic
Tools & Technologies
- Microsoft Windows client
- Microsoft Windows server
- MS-SQL
- Oracle
- MySQL
- Microsoft web servers
- SQL
Benefits
Flexible Working
- Mobile work
- Flexible working hours
Learning & Development
- Regular training
Team Events
- Team events
Modern Office
- Paperless work
Social Impact
- Support for volunteer organizations
Other Benefits
- Support for local sports clubs
Modern Equipment
- Use of latest technologies
Purpose-Driven Work
- Wide scope for responsibility
Informal Culture
- Wide scope for creativity
- Flat hierarchies
Startup Environment
- Short decision-making channels
Job Security
- Stable job
Workation & Sabbatical
- 30 days work from abroad
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Specialist Software Support French & English(m/w/x)
Supporting DocuWare partners and customers in French and English, analyzing complex virtual and cloud issues. Initial customer/IT support experience required. Mobile work, flexible hours, regular training.
Requirements
- Apprenticeship as IT specialist or IT informatics clerk
- Motivated career changers welcome
- Initial experience in customer/IT support
- Sound knowledge of Windows client/server OS
- Good knowledge of databases (MS-SQL, Oracle, MySQL)
- Good knowledge of Microsoft web servers
- Knowledge of creating SQL queries
- Very good French language skills
- Very good English language skills
- German language skills are a plus
- Service- and customer-oriented appearance
Tasks
- Support DocuWare partners and customers in French and English
- Qualify and analyze complex issues in virtual and cloud-based environments
- Provide individual solutions, often collaborating with team members
- Handle requests using remote tools, email, and phone
- Document processing steps in the central ticket system
- Coordinate with software development and product management
Work Experience
- 2 - 5 years
Education
- Vocational certification
Languages
- French – Business Fluent
- English – Business Fluent
- German – Basic
Tools & Technologies
- Microsoft Windows client
- Microsoft Windows server
- MS-SQL
- Oracle
- MySQL
- Microsoft web servers
- SQL
Benefits
Flexible Working
- Mobile work
- Flexible working hours
Learning & Development
- Regular training
Team Events
- Team events
Modern Office
- Paperless work
Social Impact
- Support for volunteer organizations
Other Benefits
- Support for local sports clubs
Modern Equipment
- Use of latest technologies
Purpose-Driven Work
- Wide scope for responsibility
Informal Culture
- Wide scope for creativity
- Flat hierarchies
Startup Environment
- Short decision-making channels
Job Security
- Stable job
Workation & Sabbatical
- 30 days work from abroad
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
DocuWare
Industry
IT
Description
Das Unternehmen steht für papierloses Arbeiten und unterstützt ehrenamtliche Organisationen und lokale Sportvereine.
Not a perfect match?
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