IP Dynamics GmbH
Service Manager(m/w/x)
Full-timeOn-siteManagement
Hamburg
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NT
NTT DATAService Delivery Manager - IT Support(m/w/x)
Hamburg, Lübeck
Full-timeOn-siteManagement
Description
As a Service Delivery Manager, you will ensure the smooth operation of IT services, drive performance metrics, and lead escalations. This role involves collaborating with teams, managing risks, and aligning service delivery with client goals to foster growth.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Several years of experience in IT service delivery and operations
- •Diverse IT background including desktop support and infrastructure
- •Strong ITIL and service management knowledge
- •Excellent client management and communication skills
- •Proven leadership with cross-functional, multi-location teams
- •Advanced verbal and written communication skills in German and English
Education
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Ensure stability and reliability of service operations
- •Drive performance according to SLAs and KPIs
- •Lead and manage escalations for timely resolution
- •Plan and control delivery of IT desktop services
- •Identify and mitigate risks to service delivery
- •Engage in daily IT operations
- •Facilitate migration to a unified IT environment
- •Promote continuous improvement and innovation
- •Conduct governance and performance reviews
- •Collaborate with technical and support teams
- •Monitor service metrics and analyze trends
- •Oversee budgeting and resource planning
- •Engage with clients to align service delivery with goals
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NT
NTT DATAService Delivery Manager - IT Support(m/w/x)
Hamburg, Lübeck
Full-timeOn-siteManagement
New Job?Nejo!
The AI Job Search Engine
Description
As a Service Delivery Manager, you will ensure the smooth operation of IT services, drive performance metrics, and lead escalations. This role involves collaborating with teams, managing risks, and aligning service delivery with client goals to foster growth.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Several years of experience in IT service delivery and operations
- •Diverse IT background including desktop support and infrastructure
- •Strong ITIL and service management knowledge
- •Excellent client management and communication skills
- •Proven leadership with cross-functional, multi-location teams
- •Advanced verbal and written communication skills in German and English
Education
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Ensure stability and reliability of service operations
- •Drive performance according to SLAs and KPIs
- •Lead and manage escalations for timely resolution
- •Plan and control delivery of IT desktop services
- •Identify and mitigate risks to service delivery
- •Engage in daily IT operations
- •Facilitate migration to a unified IT environment
- •Promote continuous improvement and innovation
- •Conduct governance and performance reviews
- •Collaborate with technical and support teams
- •Monitor service metrics and analyze trends
- •Oversee budgeting and resource planning
- •Engage with clients to align service delivery with goals
Languages
German – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
NTT DATA
Industry
IT
Description
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100.
Not a perfect match?
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