New Job?Nejo!

The AI Job Search Engine

NT
NTT DATA
3mo ago

Service Delivery Manager - IT Support(m/w/x)

Hamburg, Lübeck
Full-timeOn-siteManagement

Description

As a Service Delivery Manager, you will ensure the smooth operation of IT services, drive performance metrics, and lead escalations. This role involves collaborating with teams, managing risks, and aligning service delivery with client goals to foster growth.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Several years of experience in IT service delivery and operations
  • •Diverse IT background including desktop support and infrastructure
  • •Strong ITIL and service management knowledge
  • •Excellent client management and communication skills
  • •Proven leadership with cross-functional, multi-location teams
  • •Advanced verbal and written communication skills in German and English

Work Experience

approx. 1 - 4 years

Tasks

  • •Ensure stability and reliability of service operations
  • •Drive performance according to SLAs and KPIs
  • •Lead and manage escalations for timely resolution
  • •Plan and control delivery of IT desktop services
  • •Identify and mitigate risks to service delivery
  • •Engage in daily IT operations
  • •Facilitate migration to a unified IT environment
  • •Promote continuous improvement and innovation
  • •Conduct governance and performance reviews
  • •Collaborate with technical and support teams
  • •Monitor service metrics and analyze trends
  • •Oversee budgeting and resource planning
  • •Engage with clients to align service delivery with goals

Languages

German – Business Fluent

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs for you
  • IP Dynamics GmbH

    Service Manager(m/w/x)

    Full-timeOn-siteManagement
    Hamburg
  • Chain IQ Group AG

    Global Service Delivery Manager(m/w/x)

    Full-timeOn-siteExperienced
    Hamburg
  • DATAGROUP Hamburg GmbH

    Teamleiter Client Support(m/w/x)

    Full-timeOn-siteExperienced
    Hamburg
  • KHS

    IT Service Manager(m/w/x)

    Full-timeOn-siteExperienced
    Hamburg
  • DXC Technology

    Onsite IT Support Technician(m/w/x)

    Full-timeOn-siteExperienced
    Eschborn, Berlin, Potsdam, Dresden, Gerlingen, München, Hamburg, Markdorf, Ratingen, St. Ingbert
100+ View all similar jobs
Apply now