The Walt Disney Company Germany GmbH
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSenior
München
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RERetarus
Senior Service Manager(m/w/x)
München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing end-to-end service delivery for international digital communication solutions clients. 7 years Service Management experience, functional leadership required. Mobile working, flexible hours.
Requirements
- Commercial/technical training or relevant degree
- 7 years Service Management experience
- Functional or project-based leadership experience
- Knowledge of ITSM and frameworks
- Experience with project management tools
- Capability in leadership and development
- ITSM or project management certifications
- Strong analytical and organizational skills
- Proactive mindset and positive attitude
- Excellent communication and teamwork skills
- Entrepreneurial thinking and social skills
- Fluent English and German skills
Tasks
- Act as the primary contact for international service management customers
- Manage the end-to-end customer experience and service delivery
- Bridge communication between customers and technical teams
- Represent customer interests while maintaining company standards and SLAs
- Oversee the technical lifecycle from onboarding to operations
- Monitor service performance, contractual targets, and KPIs
- Prepare service reports and lead review meetings
- Handle critical incidents as the key escalation point
- Coordinate communication during incidents and the customer lifecycle
- Ensure compliance with SOC 2 and ISAE 3402 frameworks
- Drive continuous improvement of service quality and tools
- Collaborate with departments on cross-functional initiatives
- Report performance and escalations to the Director
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- ITIL
- ISAE 3402
- PMP
- PRINCE2
Benefits
Flexible Working
- Mobile working
- Flexible working time
Informal Culture
- Collaborative, diverse company culture
- Superior team spirit
- Flat hierarchies
- Great feedback culture
- International business
- Modern, dog-friendly offices
- Global, collaborative workplace
Learning & Development
- Development opportunities
Career Advancement
- Career perspective
Startup Environment
- Cross-site collaboration
Healthcare & Fitness
- Company-paid health insurance
Public Transport Subsidies
- Public transportation
Free or Subsidized Food
- Lunch vouchers
Competitive Pay
- Generous compensation
More Vacation Days
- Time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Retarus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RERetarus
Senior Service Manager(m/w/x)
München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing end-to-end service delivery for international digital communication solutions clients. 7 years Service Management experience, functional leadership required. Mobile working, flexible hours.
Requirements
- Commercial/technical training or relevant degree
- 7 years Service Management experience
- Functional or project-based leadership experience
- Knowledge of ITSM and frameworks
- Experience with project management tools
- Capability in leadership and development
- ITSM or project management certifications
- Strong analytical and organizational skills
- Proactive mindset and positive attitude
- Excellent communication and teamwork skills
- Entrepreneurial thinking and social skills
- Fluent English and German skills
Tasks
- Act as the primary contact for international service management customers
- Manage the end-to-end customer experience and service delivery
- Bridge communication between customers and technical teams
- Represent customer interests while maintaining company standards and SLAs
- Oversee the technical lifecycle from onboarding to operations
- Monitor service performance, contractual targets, and KPIs
- Prepare service reports and lead review meetings
- Handle critical incidents as the key escalation point
- Coordinate communication during incidents and the customer lifecycle
- Ensure compliance with SOC 2 and ISAE 3402 frameworks
- Drive continuous improvement of service quality and tools
- Collaborate with departments on cross-functional initiatives
- Report performance and escalations to the Director
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- ITIL
- ISAE 3402
- PMP
- PRINCE2
Benefits
Flexible Working
- Mobile working
- Flexible working time
Informal Culture
- Collaborative, diverse company culture
- Superior team spirit
- Flat hierarchies
- Great feedback culture
- International business
- Modern, dog-friendly offices
- Global, collaborative workplace
Learning & Development
- Development opportunities
Career Advancement
- Career perspective
Startup Environment
- Cross-site collaboration
Healthcare & Fitness
- Company-paid health insurance
Public Transport Subsidies
- Public transportation
Free or Subsidized Food
- Lunch vouchers
Competitive Pay
- Generous compensation
More Vacation Days
- Time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Retarus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Retarus
Industry
IT
Description
Das Unternehmen betreibt seit 1992 Software- und Infrastrukturlösungen für die digitale Kommunikation von Unternehmen.
Not a perfect match?
- The Walt Disney Company Germany GmbH
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Full-timeWith HomeofficeExperiencedGarching bei Münchenfrom 93,500 / year