everience Germany GmbH
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main, München, Darmstadt, Hamburg, Berlin, Köln
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THThe Walt Disney Company Germany GmbH
Service Delivery Manager(m/w/x)
München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing third-party IT service delivery and local supplier relationships for a major entertainment brand marketer. ITIL practices and essential German language skills required. Occasional home office.
Requirements
- Essential German language skills
- Knowledge of enterprise technology
- Experience in ITIL practices
- Executive-level relationship building and influencing
- Technical roadmap delivery and transformation
- Collaboration, proactivity, and complex navigation
Tasks
- Lead local IT service management across multiple offices
- Act as the primary contact for IT decisions and escalations
- Oversee third-party service delivery and local supplier relationships
- Ensure adherence to IT service policies and KPIs
- Propose improvements to IT procedures and standards
- Champion platforms like Office 365, Smartsheet, and ServiceNow
- Guide and educate users on enterprise technology tools
- Collaborate with local stakeholders on support and projects
- Resolve IT operational issues and ensure InfoSec compliance
- Manage local technology projects and service improvements
- Maintain records of IT assets and software licensing
- Oversee service delivery budgets and financial tracking
- Communicate with stakeholders regarding incidents and releases
- Promote automation and self-service to enhance productivity
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- ITIL
Benefits
Flexible Working
- Occasional home office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Walt Disney Company Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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THThe Walt Disney Company Germany GmbH
Service Delivery Manager(m/w/x)
München
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing third-party IT service delivery and local supplier relationships for a major entertainment brand marketer. ITIL practices and essential German language skills required. Occasional home office.
Requirements
- Essential German language skills
- Knowledge of enterprise technology
- Experience in ITIL practices
- Executive-level relationship building and influencing
- Technical roadmap delivery and transformation
- Collaboration, proactivity, and complex navigation
Tasks
- Lead local IT service management across multiple offices
- Act as the primary contact for IT decisions and escalations
- Oversee third-party service delivery and local supplier relationships
- Ensure adherence to IT service policies and KPIs
- Propose improvements to IT procedures and standards
- Champion platforms like Office 365, Smartsheet, and ServiceNow
- Guide and educate users on enterprise technology tools
- Collaborate with local stakeholders on support and projects
- Resolve IT operational issues and ensure InfoSec compliance
- Manage local technology projects and service improvements
- Maintain records of IT assets and software licensing
- Oversee service delivery budgets and financial tracking
- Communicate with stakeholders regarding incidents and releases
- Promote automation and self-service to enhance productivity
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
Tools & Technologies
- ITIL
Benefits
Flexible Working
- Occasional home office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of The Walt Disney Company Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
The Walt Disney Company Germany GmbH
Industry
Entertainment
Description
Das Unternehmen ist der exklusive Vermarkter hinter Disney+, ESPN, Disney Channel und National Geographic.
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