IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)

Requirements

• Proven experience in IT service management, project management, team leadership
• Strong technical experience in cloud infrastructures (MS Azure/GCP preferred) and workplace IT
• Strong leadership, communication, and organisational skills
• Appropriate ITIL qualification
• Experience of project management methodologies (onboarding, initiation)
• Demonstrated experience with IT-Security practices and compliance frameworks (ISO27001, GDPR)
• Experience in global, multi-cultural, distributed teams
• Proficiency in other European languages (plus)
• Willingness to travel within Western Europe
• Strategic thinking and implementation of scalable, supportable, secure solutions
• Strong problem-solving and decision-making skills under pressure
• Excellent interpersonal and collaborative teamwork skills
• Innovative mindset and focus on continuous improvement

Tasks

• Oversee IT service delivery across Western Europe
• Ensure operational excellence and seamless IT support
• Adhere to global standards, policies, and local regulations
• Lead technical support teams in Western Europe
• Liaise for local projects and business requirements
• Drive technology contribution to German business outcomes
• Support implementation of global and regional initiatives
• Align initiatives with Colliers Technology standards
• Align local initiatives with commercial technology strategy
• Ensure adherence to ITIL best practices
• Manage Incident, Request, Change, and Problem processes
• Drive performance of the Support team
• Ensure efficient IT service delivery meets SLAs
• Assess IT project requirements and feasibility
• Plan and manage IT project implementation within budget
• Collaborate with global and local teams on projects
• Manage local external IT supplier relationships
• Collaborate with Procurement Director on supplier management
• Provide input for and maintain IT policies
• Ensure implementation of IT controls and security processes
• Meet global and local regulatory and compliance requirements
• Lead, mentor, and support German Technical Support Specialists
• Drive performance and development of German team
• Monitor key service metrics
• Drive service improvements
• Ensure adherence to Colliers Technology standards
• Identify areas to simplify and standardize existing technology
• Liaise between IT and business stakeholders
• Manage IT service escalations
• Partner with Head of Commercial Technology EMEA
• Identify new business requirements for commercial strategy
• Determine country-level project delivery
• Promote a learning culture within the team
• Encourage continuous development and knowledge sharing
• Facilitate "TechExperts" business training events
• Maximize value from technology investments
• Produce monthly service reports
• Coordinate Monthly Service Review Meetings
• Review team performance against SLAs

Work Experience

EducationMore information about education requirement

Languages

Tools & Technologies