operational services GmbH & Co KG
Senior Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSenior
Frankfurt am Main
New Job?Nejo!
Your personal AI career agent
EXExperian
Service Delivery Manager(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading delivery teams for risk, fraud, and identity solutions across the DACH market. End-to-end service delivery responsibility and 5+ years leading teams required. Flexible working hours and remote work options.
Requirements
- End-to-end service delivery responsibility in market/region
- 5+ years leading delivery teams
- Strong commercial understanding
- Client collaboration and trusted counterpart experience
- Collaboration with senior stakeholders
- Structured, analytical mindset
- Agile and hybrid delivery environments experience (advantage)
- Fluent German and English
Tasks
- Lead delivery teams across the DACH market
- Ensure high-quality execution for clients
- Take ownership of delivery performance and customer satisfaction
- Manage commercial outcomes and client engagement
- Represent Experian during delivery and in-life service
- Prioritize and make delivery decisions for the DACH market
- Lead escalations and senior client communications
- Ensure resolution and transparency in client issues
- Be accountable for end-to-end project performance
- Ensure delivery readiness and governance
- Manage risk and achieve KPIs
- Oversee go-live, hypercare, and post-production support
- Monitor and protect commercial margins
- Plan and manage regional capacity and resources
- Guide market-level improvements and global standards
- Directly manage the delivery team
- Ensure team performance and outcomes
- Handle people leadership, including performance management
- Provide training and ensure compliance
- Clarify priorities, roles, and expectations
- Foster a culture of accountability and continuous improvement
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Benefits
Flexible Working
- Flexible working hours
- Remote work options
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Experian and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- Zühlke Engineering AG
Senior Delivery Manager – Banking(m/w/x)
Full-timeWith HomeofficeSeniorEschborn - DATAGROUP
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeManagementNeu-Isenburg - HYPE Softwaretechnik GmbH
Director Service Delivery(m/w/x)
Full-timeWith HomeofficeSeniorBonn, Frankfurt am Main, Köln - Colliers International EMEA
IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)
Full-timeWith HomeofficeExperiencedFrankfurt am Main, Berlin, Düsseldorf, München
EXExperian
Service Delivery Manager(m/w/x)
Frankfurt am Main
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading delivery teams for risk, fraud, and identity solutions across the DACH market. End-to-end service delivery responsibility and 5+ years leading teams required. Flexible working hours and remote work options.
Requirements
- End-to-end service delivery responsibility in market/region
- 5+ years leading delivery teams
- Strong commercial understanding
- Client collaboration and trusted counterpart experience
- Collaboration with senior stakeholders
- Structured, analytical mindset
- Agile and hybrid delivery environments experience (advantage)
- Fluent German and English
Tasks
- Lead delivery teams across the DACH market
- Ensure high-quality execution for clients
- Take ownership of delivery performance and customer satisfaction
- Manage commercial outcomes and client engagement
- Represent Experian during delivery and in-life service
- Prioritize and make delivery decisions for the DACH market
- Lead escalations and senior client communications
- Ensure resolution and transparency in client issues
- Be accountable for end-to-end project performance
- Ensure delivery readiness and governance
- Manage risk and achieve KPIs
- Oversee go-live, hypercare, and post-production support
- Monitor and protect commercial margins
- Plan and manage regional capacity and resources
- Guide market-level improvements and global standards
- Directly manage the delivery team
- Ensure team performance and outcomes
- Handle people leadership, including performance management
- Provide training and ensure compliance
- Clarify priorities, roles, and expectations
- Foster a culture of accountability and continuous improvement
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Fluent
- English – Fluent
Benefits
Flexible Working
- Flexible working hours
- Remote work options
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Experian and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Experian
Industry
IT
Description
The company is a global data and technology provider specializing in risk, fraud, and identity management.
Not a perfect match?
- operational services GmbH & Co KG
Senior Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeSeniorFrankfurt am Main - Zühlke Engineering AG
Senior Delivery Manager – Banking(m/w/x)
Full-timeWith HomeofficeSeniorEschborn - DATAGROUP
Service Delivery Manager(m/w/x)
Full-timeWith HomeofficeManagementNeu-Isenburg - HYPE Softwaretechnik GmbH
Director Service Delivery(m/w/x)
Full-timeWith HomeofficeSeniorBonn, Frankfurt am Main, Köln - Colliers International EMEA
IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)
Full-timeWith HomeofficeExperiencedFrankfurt am Main, Berlin, Düsseldorf, München