Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg, Berlin, München
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BRBrevo
Senior Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Strategic marketing advisory and KPI-driven success planning for enterprise CRM and automation clients. Minimum 3 years of digital marketing or complex account management experience required. Full relocation package and visa sponsorship available.
Requirements
- At least 3 years of experience in Customer Success or Digital Marketing
- Proven track record of delivering results against KPIs
- Experience managing complex enterprise accounts
- Ability to understand customer needs and manage stakeholders
- Excellent presentation and communication skills
- Native-level German language skills
- English at C1/C2 level
- Strong project management skills
- High ownership and clear prioritization
- Ability to work effectively with internal teams
- Experience with Planhat, EverAfter, or equivalent platforms
- Data-driven approach and KPI knowledge
- Proactive, autonomous, and efficient work style
- Team player with a coaching mindset
- Curious, growth-oriented, and brand ambassador
Tasks
- Manage a strategic portfolio of large enterprise customers
- Act as a long-term strategic partner and marketing advisor
- Co-create success plans with customers
- Define clear goals and measurable KPIs
- Document and ensure customer success
- Monitor account health and anticipate churn risks
- Lead recovery plans for at-risk accounts
- Identify cross-sell and upsell opportunities
- Conduct quarterly business reviews to drive growth
- Collaborate with Account Executives on complex upsells
- Coordinate internal stakeholders across departments
- Align internal teams with customer priorities
- Build partnerships with C-level and senior executives
- Translate data into actionable recommendations
- Provide structured customer feedback to product teams
- Identify opportunities for case studies and referrals
- Collaborate with marketing on advocacy initiatives
- Mentor junior Customer Success Managers
- Improve team processes and playbooks
- Contribute to team-wide and cross-functional projects
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Planhat
- EverAfter
Benefits
Flexible Working
- 2 days remote work
Additional Allowances
- Relocation package
- 125 Euro monthly budget
- Home workspace budget
Other Benefits
- Visa sponsorship
Snacks & Drinks
- Free fruits, drinks, snacks
- Monthly breakfasts
Free or Subsidized Food
- Pizza Wednesdays
Team Events
- Team events and activities
Healthcare & Fitness
- Urban Sports Club Membership
Public Transport Subsidies
- Subsidized BVG ticket
Learning & Development
- Language learning with Babbel
More Vacation Days
- 30 days of vacation
Generous Parental Leave
- 1-month paid parental leave
Retirement Plans
- Subsidized company pension plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Brevo and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BRBrevo
Senior Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeSenior
Nejo AI Summary
Strategic marketing advisory and KPI-driven success planning for enterprise CRM and automation clients. Minimum 3 years of digital marketing or complex account management experience required. Full relocation package and visa sponsorship available.
Requirements
- At least 3 years of experience in Customer Success or Digital Marketing
- Proven track record of delivering results against KPIs
- Experience managing complex enterprise accounts
- Ability to understand customer needs and manage stakeholders
- Excellent presentation and communication skills
- Native-level German language skills
- English at C1/C2 level
- Strong project management skills
- High ownership and clear prioritization
- Ability to work effectively with internal teams
- Experience with Planhat, EverAfter, or equivalent platforms
- Data-driven approach and KPI knowledge
- Proactive, autonomous, and efficient work style
- Team player with a coaching mindset
- Curious, growth-oriented, and brand ambassador
Tasks
- Manage a strategic portfolio of large enterprise customers
- Act as a long-term strategic partner and marketing advisor
- Co-create success plans with customers
- Define clear goals and measurable KPIs
- Document and ensure customer success
- Monitor account health and anticipate churn risks
- Lead recovery plans for at-risk accounts
- Identify cross-sell and upsell opportunities
- Conduct quarterly business reviews to drive growth
- Collaborate with Account Executives on complex upsells
- Coordinate internal stakeholders across departments
- Align internal teams with customer priorities
- Build partnerships with C-level and senior executives
- Translate data into actionable recommendations
- Provide structured customer feedback to product teams
- Identify opportunities for case studies and referrals
- Collaborate with marketing on advocacy initiatives
- Mentor junior Customer Success Managers
- Improve team processes and playbooks
- Contribute to team-wide and cross-functional projects
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Planhat
- EverAfter
Benefits
Flexible Working
- 2 days remote work
Additional Allowances
- Relocation package
- 125 Euro monthly budget
- Home workspace budget
Other Benefits
- Visa sponsorship
Snacks & Drinks
- Free fruits, drinks, snacks
- Monthly breakfasts
Free or Subsidized Food
- Pizza Wednesdays
Team Events
- Team events and activities
Healthcare & Fitness
- Urban Sports Club Membership
Public Transport Subsidies
- Subsidized BVG ticket
Learning & Development
- Language learning with Babbel
More Vacation Days
- 30 days of vacation
Generous Parental Leave
- 1-month paid parental leave
Retirement Plans
- Subsidized company pension plan
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Brevo and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Brevo
Industry
IT
Description
The company provides CRM technology that helps organizations build lasting customer relationships through various communication tools.
Not a perfect match?
- Appinio
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Full-timeWith HomeofficeSeniorBerlin - acto
Senior Customer Success Manager(m/w/x)
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