Talon.One
Customer Success Manager - French(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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TATalon.One
Enterprise Customer Success Manager - German(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Driving product adoption and translating customer insights for SaaS API clients. Customer success experience with stakeholder management required. 30 days annual leave, free German courses.
Requirements
- Passion for tech and SaaS products/APIs
- Experience in Customer Success, Account Management, or client-facing role
- Experience with diverse internal/external stakeholders
- Ability to lead complex customer onboarding/implementations
- Ability to drive revenue growth via upsell/renewal
- Exceptional communication in English and German
- Empathetic, positive attitude and customer goal focus
- Flexible approach and ability to operate with uncertainty
- Ability to manage 15-20 accounts
- Experience in loyalty/promotion industry or marketing
Tasks
- Build customer relationships to understand goals and pains
- Drive product adoption
- Translate customer insights into actionable feedback for Sales, Marketing, and Product teams
- Connect customer marketing goals with our API-driven product
- Explain complex product configuration steps clearly
- Collaborate with technical operations and development teams
- Troubleshoot technical issues
- Communicate with diverse audiences across roles, organizations, and cultures
- Document and share customer information internally
- Build training resources
- Reduce support tickets
- Drive retention and growth for your book of business
- Handle upsell and renewal conversations
- Prepare and deliver strategic business value to customers
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Native
- German – Native
Benefits
Learning & Development
- Annual learning budget
- Full LinkedIn Learning access
- Free German language courses
More Vacation Days
- 30 days of annual leave
- Paid birthday leave
- Paid moving day
Additional Allowances
- Home office setup budget
- Monthly home office allowance
Workation & Sabbatical
- Work from abroad up to 90 days
Mental Health Support
- Mental health support
Corporate Discounts
- Discounted Urban Sports Club membership
Retirement Plans
- 20% pension contribution subsidy
Public Transport Subsidies
- Subsidised public transport ticket
Informal Culture
- Dog-friendly office
Company Bike
- Bike leasing program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Talon.One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TATalon.One
Enterprise Customer Success Manager - German(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Driving product adoption and translating customer insights for SaaS API clients. Customer success experience with stakeholder management required. 30 days annual leave, free German courses.
Requirements
- Passion for tech and SaaS products/APIs
- Experience in Customer Success, Account Management, or client-facing role
- Experience with diverse internal/external stakeholders
- Ability to lead complex customer onboarding/implementations
- Ability to drive revenue growth via upsell/renewal
- Exceptional communication in English and German
- Empathetic, positive attitude and customer goal focus
- Flexible approach and ability to operate with uncertainty
- Ability to manage 15-20 accounts
- Experience in loyalty/promotion industry or marketing
Tasks
- Build customer relationships to understand goals and pains
- Drive product adoption
- Translate customer insights into actionable feedback for Sales, Marketing, and Product teams
- Connect customer marketing goals with our API-driven product
- Explain complex product configuration steps clearly
- Collaborate with technical operations and development teams
- Troubleshoot technical issues
- Communicate with diverse audiences across roles, organizations, and cultures
- Document and share customer information internally
- Build training resources
- Reduce support tickets
- Drive retention and growth for your book of business
- Handle upsell and renewal conversations
- Prepare and deliver strategic business value to customers
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Native
- German – Native
Benefits
Learning & Development
- Annual learning budget
- Full LinkedIn Learning access
- Free German language courses
More Vacation Days
- 30 days of annual leave
- Paid birthday leave
- Paid moving day
Additional Allowances
- Home office setup budget
- Monthly home office allowance
Workation & Sabbatical
- Work from abroad up to 90 days
Mental Health Support
- Mental health support
Corporate Discounts
- Discounted Urban Sports Club membership
Retirement Plans
- 20% pension contribution subsidy
Public Transport Subsidies
- Subsidised public transport ticket
Informal Culture
- Dog-friendly office
Company Bike
- Bike leasing program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Talon.One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Talon.One
Industry
IT
Description
The company develops a flexible, highly scalable promotions engine using state-of-the-art technologies.
Not a perfect match?
- Talon.One
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