Ingestro
Growth & Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Hamburg, Berlin
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INIngestro
Senior Customer Success Manager(m/w/x)
Hamburg, Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Defining onboarding and retention strategies for a fast-growing SaaS data integration platform. B2B SaaS customer success, consulting, operations, or VC experience required. VSOP package, €500 annual professional development budget.
Requirements
- Entrepreneurial mindset and self-driven work ethic
- Ability to create and implement processes
- B2B SaaS customer success, consulting, operations, or VC experience
- Strategic thinking and customer empathy
- Comfort with ambiguity and process development
- Strategic thinking and hands-on mentality
- Focus on customer outcomes
- Strong messaging skills in English and German
- Willingness to work in Hamburg or Berlin
- Experience in a scaling startup (10-100 employees) advantageous
- Bachelor's degree
Tasks
- Define onboarding flows and retention strategies
- Build expansion frameworks and success metrics
- Identify upsell opportunities to drive revenue
- Reduce churn and prove growth impact
- Collaborate with Product and Engineering teams
- Shape roadmap priorities based on customer needs
- Document processes to scale the department
- Hire and lead the future success team
- Onboard new customers to accelerate value
- Run strategic retention and expansion campaigns
- Analyze usage patterns for risks and opportunities
- Create touchpoints throughout the customer journey
- Partner with Sales on land-and-expand initiatives
- Map customer use cases and establish trust
- Enable automations for efficient campaign management
- Develop revenue strategies for top accounts
- Drive measurable Net Revenue Retention growth
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- B2B SaaS
Benefits
Competitive Pay
- VSOP package
Additional Allowances
- €500/year professional development budget
Healthcare & Fitness
- Urban Sports
Public Transport Subsidies
- JobTicket
Retirement Plans
- Company pension (bAV)
Modern Equipment
- Modern equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ingestro and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INIngestro
Senior Customer Success Manager(m/w/x)
Hamburg, Berlin
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Defining onboarding and retention strategies for a fast-growing SaaS data integration platform. B2B SaaS customer success, consulting, operations, or VC experience required. VSOP package, €500 annual professional development budget.
Requirements
- Entrepreneurial mindset and self-driven work ethic
- Ability to create and implement processes
- B2B SaaS customer success, consulting, operations, or VC experience
- Strategic thinking and customer empathy
- Comfort with ambiguity and process development
- Strategic thinking and hands-on mentality
- Focus on customer outcomes
- Strong messaging skills in English and German
- Willingness to work in Hamburg or Berlin
- Experience in a scaling startup (10-100 employees) advantageous
- Bachelor's degree
Tasks
- Define onboarding flows and retention strategies
- Build expansion frameworks and success metrics
- Identify upsell opportunities to drive revenue
- Reduce churn and prove growth impact
- Collaborate with Product and Engineering teams
- Shape roadmap priorities based on customer needs
- Document processes to scale the department
- Hire and lead the future success team
- Onboard new customers to accelerate value
- Run strategic retention and expansion campaigns
- Analyze usage patterns for risks and opportunities
- Create touchpoints throughout the customer journey
- Partner with Sales on land-and-expand initiatives
- Map customer use cases and establish trust
- Enable automations for efficient campaign management
- Develop revenue strategies for top accounts
- Drive measurable Net Revenue Retention growth
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- B2B SaaS
Benefits
Competitive Pay
- VSOP package
Additional Allowances
- €500/year professional development budget
Healthcare & Fitness
- Urban Sports
Public Transport Subsidies
- JobTicket
Retirement Plans
- Company pension (bAV)
Modern Equipment
- Modern equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ingestro and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Ingestro
Industry
IT
Description
The company is a well-funded, fast-growing SaaS startup transforming how companies handle data integration.
Not a perfect match?
- Ingestro
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Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München - deskbird
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