atmio
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Hamburg
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ATatmio
Customer Success Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Client success platform, driving renewals and expansions through relationship management. Senior B2B customer trust-building and data analysis essential. Unlimited vacation, 1:1 psychologist sessions.
Requirements
- Building trust with senior B2B customers
- Data and process analysis for retention and upsell
- Ownership and fast-paced work in startup environment
- Cross-functional collaboration and customer feedback implementation
- Clear communication, empathetic conflict resolution, calm under pressure
- Support climate impact and mission-driven work
- 2+ years Customer Success, Account Management, or Implementation experience with senior B2B clients
- Track record in upselling and driving renewals
- Strong project management skills and data-savvy mindset
- Experience with technical products and cross-functional teams
- Excellent communication and conflict resolution skills
- Proactive, ownership-driven attitude and willingness to step outside comfort zone
- Fluency in German and English
Tasks
- Lead relationship management and retention efforts
- Build strong, trust-based customer relationships
- Monitor account health
- Drive renewals and expansions
- Develop onboarding programs
- Provide proactive customer training
- Conduct onsite training when needed
- Gather customer insights and feedback
- Help prioritize product improvements
- Contribute to internal CS tooling
- Develop internal CS documentation
- Create scalable CS processes
- Implement health monitoring flows
- Develop onboarding flows
- Work with software and sales teams
- Deliver exceptional service
- Surface critical feedback
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Benefits
Flexible Working
- Remote work
- Flexible working hours
More Vacation Days
- Unlimited vacation
Mental Health Support
- 1:1 psychologist sessions
Learning & Development
- Workshops
Additional Allowances
- Professional development budget
Competitive Pay
- Stock option plan
Team Events
- Team retreats
Public Transport Subsidies
- Deutschlandticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of atmio and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ATatmio
Customer Success Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Client success platform, driving renewals and expansions through relationship management. Senior B2B customer trust-building and data analysis essential. Unlimited vacation, 1:1 psychologist sessions.
Requirements
- Building trust with senior B2B customers
- Data and process analysis for retention and upsell
- Ownership and fast-paced work in startup environment
- Cross-functional collaboration and customer feedback implementation
- Clear communication, empathetic conflict resolution, calm under pressure
- Support climate impact and mission-driven work
- 2+ years Customer Success, Account Management, or Implementation experience with senior B2B clients
- Track record in upselling and driving renewals
- Strong project management skills and data-savvy mindset
- Experience with technical products and cross-functional teams
- Excellent communication and conflict resolution skills
- Proactive, ownership-driven attitude and willingness to step outside comfort zone
- Fluency in German and English
Tasks
- Lead relationship management and retention efforts
- Build strong, trust-based customer relationships
- Monitor account health
- Drive renewals and expansions
- Develop onboarding programs
- Provide proactive customer training
- Conduct onsite training when needed
- Gather customer insights and feedback
- Help prioritize product improvements
- Contribute to internal CS tooling
- Develop internal CS documentation
- Create scalable CS processes
- Implement health monitoring flows
- Develop onboarding flows
- Work with software and sales teams
- Deliver exceptional service
- Surface critical feedback
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Benefits
Flexible Working
- Remote work
- Flexible working hours
More Vacation Days
- Unlimited vacation
Mental Health Support
- 1:1 psychologist sessions
Learning & Development
- Workshops
Additional Allowances
- Professional development budget
Competitive Pay
- Stock option plan
Team Events
- Team retreats
Public Transport Subsidies
- Deutschlandticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of atmio and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
atmio
Industry
IT
Description
atmio builds technology for the oil & gas industry to cut methane emissions. Their gas measurement devices make invisible emissions visible for rapid operator action.
Not a perfect match?
- atmio
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg - plancraft
Senior Customer Success Manager - SaaS/B2B(m/w/x)
Full-timeRemoteSeniorHamburg - Ingestro
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin - Ingestro
Growth & Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg, Berlin - Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München