atmio
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Hamburg
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ATatmio
Customer Success Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Guiding clients through atmio platform deployment and adoption. Building trust with senior B2B customers required. Unlimited vacation, 1:1 psychologist sessions.
Requirements
- Building trust with senior B2B customers
- Driving retention and improving customer journey
- Identifying upsell opportunities
- Taking ownership
- Moving fast
- Creating structure in a growing startup
- Cross-functional collaboration
- Turning customer feedback into actionable improvements
- Clear communication
- Handling tough conversations with empathy
- Staying calm under pressure
- Supporting climate impact
- Being part of a mission-driven team
- Being part of a high-performance team
- 2+ years Customer Success experience
- 2+ years Account Management experience
- 2+ years Implementation experience
- Experience with senior-level B2B clients
- Track record in upselling
- Track record in driving renewals
- Strong project management skills
- Data-savvy mindset
- Experience with technical products
- Experience with cross-functional teams (Sales, Software, Product)
- Excellent communication skills
- Excellent conflict resolution skills
- Proactive attitude
- Ownership-driven attitude
- Willingness to step outside comfort zone
- Fluency in German
- Fluency in English
Tasks
- Ensure clients successfully deploy atmio
- Empower clients to use the platform
- Engage clients with the platform
- Drive client expansion of platform use
- Lead relationship management
- Identify retention opportunities
- Work with software and sales teams
- Deliver exceptional service
- Surface critical feedback
- Build trust-based customer relationships
- Monitor account health
- Drive renewals and expansions
- Develop onboarding programs
- Provide proactive training
- Conduct onsite training when needed
- Create self-sufficient, happy users
- Gather customer insights and feedback
- Prioritize product improvements based on needs
- Contribute to internal CS tooling
- Develop internal documentation
- Create scalable CS processes
- Implement health monitoring
- Develop onboarding flows
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Benefits
Flexible Working
- Remote work possible
- Flexible working hours
More Vacation Days
- Unlimited vacation
Mental Health Support
- 1:1 psychologist sessions
Learning & Development
- Workshops
Other Benefits
- Bloom partnership
Additional Allowances
- Professional development budget
Competitive Pay
- Stock option plan
Team Events
- Team retreats
Public Transport Subsidies
- Deutschlandticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of atmio and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- plancraft
Senior Customer Success Manager - SaaS/B2B(m/w/x)
Full-timeRemoteSeniorHamburg - Ingestro
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin - Ingestro
Growth & Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg, Berlin - Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München
ATatmio
Customer Success Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
Green Job
Nejo AI Summary
Guiding clients through atmio platform deployment and adoption. Building trust with senior B2B customers required. Unlimited vacation, 1:1 psychologist sessions.
Requirements
- Building trust with senior B2B customers
- Driving retention and improving customer journey
- Identifying upsell opportunities
- Taking ownership
- Moving fast
- Creating structure in a growing startup
- Cross-functional collaboration
- Turning customer feedback into actionable improvements
- Clear communication
- Handling tough conversations with empathy
- Staying calm under pressure
- Supporting climate impact
- Being part of a mission-driven team
- Being part of a high-performance team
- 2+ years Customer Success experience
- 2+ years Account Management experience
- 2+ years Implementation experience
- Experience with senior-level B2B clients
- Track record in upselling
- Track record in driving renewals
- Strong project management skills
- Data-savvy mindset
- Experience with technical products
- Experience with cross-functional teams (Sales, Software, Product)
- Excellent communication skills
- Excellent conflict resolution skills
- Proactive attitude
- Ownership-driven attitude
- Willingness to step outside comfort zone
- Fluency in German
- Fluency in English
Tasks
- Ensure clients successfully deploy atmio
- Empower clients to use the platform
- Engage clients with the platform
- Drive client expansion of platform use
- Lead relationship management
- Identify retention opportunities
- Work with software and sales teams
- Deliver exceptional service
- Surface critical feedback
- Build trust-based customer relationships
- Monitor account health
- Drive renewals and expansions
- Develop onboarding programs
- Provide proactive training
- Conduct onsite training when needed
- Create self-sufficient, happy users
- Gather customer insights and feedback
- Prioritize product improvements based on needs
- Contribute to internal CS tooling
- Develop internal documentation
- Create scalable CS processes
- Implement health monitoring
- Develop onboarding flows
Work Experience
- 2 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Native
Benefits
Flexible Working
- Remote work possible
- Flexible working hours
More Vacation Days
- Unlimited vacation
Mental Health Support
- 1:1 psychologist sessions
Learning & Development
- Workshops
Other Benefits
- Bloom partnership
Additional Allowances
- Professional development budget
Competitive Pay
- Stock option plan
Team Events
- Team retreats
Public Transport Subsidies
- Deutschlandticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of atmio and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
atmio
Industry
IT
Description
atmio builds technology for the oil & gas industry to cut methane emissions. Their gas measurement devices make invisible emissions visible for rapid operator action.
Not a perfect match?
- atmio
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg - plancraft
Senior Customer Success Manager - SaaS/B2B(m/w/x)
Full-timeRemoteSeniorHamburg - Ingestro
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin - Ingestro
Growth & Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedHamburg, Berlin - Appinio
Senior Customer Success Manager DACH(m/w/x)
Full-timeWith HomeofficeSeniorHamburg, Berlin, München